Make an impact with NTT DATA
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Your day at NTT DATA
The Network Installs Engineer (L3) is involved in highly complex environments for installation, integration, deployment, configuration and fault management. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards expert level certification, whilst at the same time developing business knowledge. This role has advanced proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.
Key responsibilities:- Interacts with clients on site and remote to meet more complex requirements of a solution.
- Escalates unresolved problems and issues to the relevant third parties.
- Delegates lower complexity tasks to engineers and technicians.
- Assumes responsibility for the coordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer's and technician's work when required.
- Writes reports and proposals and completes and maintains project documentation.
- Assists with the documentation of standard operating procedures relating to installations and fixes.
- Acts as coach and mentor to more junior Implementation Engineers and Technicians.
- Assumes responsibility for the coordination of the activities of the Engineers, in line with performance targets.
- May be required to serve periodically on the customer service desk, providing third line telephonic, remote and on-site support and problem management.
- Included in complex design work, with input to the design expected.
- Expected to take ownership of relevant technologies according to domain or specialization.
- Engages vendors for priority escalations or bugs found during deployments.
- Performs any other related task as required.
To thrive in this role, you need to have:- Advanced understanding and appreciation of technical design and business principles.
- Advanced project fundamental and administration ability.
- Advanced project fundamentals which are demonstrated in the execution of installations and other assignments.
- Advanced customer engagement skills.
- Advanced relevant domain specialist knowledge.
- Excellent verbal communication skills.
- Client focused and displays a proactive approach to solving problems.
- Advanced ability to coach, mentor and provide guidance to team members.
- Ability to take ownership as technical lead during project lifecycle.
What we will expect you to do:
As a Network Installs Engineer, you will be required to perform the following:
- Day to day maintenance of the core network comprising but not limited to the following platforms:
- Cisco: Router platforms running IOS, IOS-XE and IOS-XR software.
- Cisco: Switching platforms running IOS and IOS-NX software.
- Cisco: ONS 15454 and 15600 Optical kit (SDH and DWDM).
- Juniper: MX series router/switch.
- Tejas: TJ1400, TJ1600
- Infinera: DTN-X, DNA
- Standby support of the core Network based on a scheduled roster.
- Changes on core networking devices as per instruction from the central networking team which is governed by change control procedures.
- Working closely with all Business Units and the New Business Development team in developing and rolling out new products and solutions.
- Ensuring that documentation and training sessions are included in the development process.
- Close interaction with various vendors around enhancing and introducing new hardware platforms and feature sets.
Key requirements
- At least 5 year’s experience as an engineer within an ISP, Telco or VPN service provider environment.
- Must have very strong routing & switching skills.
- A degree or related diploma will be advantageous.
- Programing skills with the mind set of automation will be advantageous.
- Related vendor certifications will also be advantageous.
- The candidate should be willing to learn and grow his skill set to meet the needs of the business.
- The candidate should be a self-starter.
- The candidate must be highly energised and enthusiastic.
- The candidate must be a team player with the ability to learn quickly and work well with minimal supervision.
- The candidate must have good verbal and written communication skills.
- The candidate must have the ability to work independently as well as in a team environment.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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