National Guest Experience and Operations Manager

Location(s): Mississauga, ON (Canada)

Job Schedule: Full-time, Hybrid (4 days in-office)

Education Requirement: University degree in business or equivalent discipline

Sponsorship: No 

Vacancy Status: This posting for an existing vacancy within our organization.

Come Drive Innovation with Us. We are currently looking for a National Guest Experience & Operations Manager to join our team in at Nissan Canada Inc. (NCI) Head Office in Mississauga, ON.

A Day in the Life:   

• Sales and Service Operations (covering vehicle and parts/accessories sales)

• Guest experience, reputation management and training

• Vehicle planning and allocation

• Month end close including financial accruals and reporting

• Managing the Dealer Variable Bonus program

• Annual Retailer Business Planning

Who We’re Looking for:

Required:

• 5–10 years of experience in automotive or related retail operations with strong knowledge of retailer operations, financial analysis, and the Canadian automotive market

• Data visualization skills with working knowledge of Tableau/Power BI highly preferred.

• Proven ability to manage budgets, with strong planning, organizational, and execution skills.

• Strong analytical and problem‑solving capability, applying market and competitor analysis to address complex, non‑routine business challenges and recommend solutions.

• Advanced interpersonal, diplomatic, and influencing skills to build relationships and collaborate effectively with cross‑functional internal stakeholders & Retailers.

• Ability to study and understand a process and build a plan to improve and execute on it; communicate and present complex, sensitive information clearly through effective listening, facilitation, negotiation, and presentation skills.

• Direct people‑management responsibility for a small team, including performance management, goal setting, coaching, and career development, reporting to the National General Manager.

• Motor Vehicle Review (MVR) required.

• Must be Eligible to work in Canada, as NCI does not provide any sponsorships.

Excited about this role? Submit your application today!

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

                                                                              

Rewards: Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

Built for Your Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

All employment is contingent upon successful completion of background screenings in accordance with Nissan policies and as permitted by applicable statutes and regulations.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in Canada and will be required to provide proof of employment eligibility at the time of hire.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Mississauga Ontario Canada

Salary Range:

$110,032.00 - $137,665.00

This compensation range represents the minimum to midpoint base salary rates at Nissan for jobs assigned to this particular grade level. Please note that an employee’s base salary may occasionally be set above the midpoint of the salary band for this grade level, in recognition of the employee’s unique skills, work experience, education, work location, or market conditions. Compensation decisions also consider internal equity and comparisons with the base salary rates of other employees with similar backgrounds working in comparable roles. Note: Bonus, benefits, and other forms of variable compensation are not included in the base-salary range shown above.