Branch Chief, Employee Benefits

Branch Chief, Employee Benefits

Department: General Services Administration

Location(s): Raleigh, North Carolina

Salary Range: $111147 - $144493 Per Year

Job Summary: This position will serve as a Branch Chief in the Office of Human Resources Management, Human Resources Services, Benefits and Retirement Center Center (BRC). The BRC provides centralized services for GSA in the functional areas of Benefits, Retirements, Workers Compensation, and some transactional personnel processing. Location of position: GSA, Office of Human Resources Management, Raleigh, NC We are currently filling one vacancy, but additional vacancies may be filled as needed.

Major Duties:

• As a Branch Chief, Employee Benefits, you will perform the following duties: Ensure transactional processing of benefits is provided and that center employees provide timely data input of hardcopy employee-initiated benefits related forms or agency initiated actions affecting benefits into the appropriate system, and the reconciliation of employee benefits information within databases or reports provided by other agencies to ensure accuracy; and the establishment and maintenance of any hardcopy or electronic files relating to employee benefits. Ensure training and education of benefits are provided to employees and managers, to include delivering information during on-boarding and the New Employee orientation, emailing new employees to introduce them to their benefits counselor, maintaining a web presence, coordinating delivery of training, and communicating with employees via email, newsletters, etc. Ensure benefits counseling is provided. Examples include accessing systems, explaining how employees should fill out forms, assistance during open seasons, etc. Ensure coordination with the HR Service Center Officers and managers to develop or implement local initiatives or actions impacting benefits; provides support in the event of litigation or other third-party actions against the agency regarding any benefits program. Provide direction, lead efforts and establish procedures and policies related to the modification of benefits, retirement and work-life programs and alignment with leading practices. As the branch chief, the employee supervises the benefits workforce and ensure the duties are accomplished with the highest level of quality and in an efficient manner. Assist in the managerial direction of BRC responsibilities through subordinate staff of specialists and technicians. Ensure staff of the BRC are trained to advise/assist employees, managers, and supervisors.

Qualifications: For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-13 salary range starts at $111,147 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. SPECIALIZED EXPERIENCE: To qualify, you must have at least one year of specialized experience equivalent to the GS-12 level or higher in the Federal service. Specialized experience is experience providing technical expertise, advice, and guidance to management, customers, and other human resources specialists, human resources assistants and support personnel on human resources regulations, policies, and procedures in the area of employee benefits.

How to Apply: Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. To begin, click the Apply Online button on the vacancy announcement. Sign in or register on USAJobs and select a resume and documents to include in your application. Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details. Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process. Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job. Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). Need Assistance? Questions or issues completing an application and/or submitting documentation - contact mgshelp@monster.com or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

Application Deadline: 2026-05-12