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Key Responsibilities
• Welcoming clients in a warm, friendly manner, accompanying them to and from treatment rooms, and thanking them sincerely on departure.
• Adhering to appointments in a timely manner by monitoring time schedule.
• Engaging and conversing with clients during sessions on topics relating to their interests and preferences.
• Maintain knowledge of Spa Menu and products to accurately relay information and provide suggestions on all products and services within the Spa and Wellness Facilities.
• Conducts a thorough health and skincare consultation prior to each service to deliver a personalized experience for each member and guest. Confirms contra-indications, allergies or any other health or skin-related conditions prior to providing each service.
• Provides nail services from the Spa Menu for members and guests in accordance with the company's standards.
• Provides confident post treatment care recommendations, as well as offers support to member and guests within the retail area.
• Develop professional client relationship with members to build client rapport, and promote additional spa treatments, products, packages, special promotions and other events.
• Maintain treatment records and knowledge of care plan to continually support health and wellness programs.
• Maintain member and guest confidentiality.
• Keep working areas organized, clean, and sanitary per state board regulations.
• Comply with State Health and Wellness regulations.
• Complete all opening and closing procedures and daily/weekly side work, including service room organization and cleaning, maintaining linens and laundry, and wellness area care.
• Monitors the status of all spa equipment, tools and venue and immediately notifies the Spa Manager if there is any maintenance or repair required.
• Assist the team with taking appointments, scheduling, answering questions and calls.
• Professionally handle and discreetly inform supervisor or member complaints or inappropriate guest behavior.
• Adhere to uniform and appearance standards.
• Assist other Wellness team members with spa operations.
Qualifications
• State licensure to practice as a Massage Therapist.
• High School diploma or GED equivalent required. Additional degrees and certifications preferred.
• Minimum two (2) years experience as an Massage Therapist or Spa/Beauty Therapist.
• Prior experience in luxury resorts, spas, or private clubs, preferred.
• Outstanding people skills and a warm, friendly personality.
• Knowledge and understanding of all spa services and product lines.
• Deep knowledge of skin care techniques. Specialized treatment knowledge and experience highly preferred.
Additional Requirements
• Positive attitude, professional demeanor, and exceptional communication and interpersonal skills to deliver service to members, guests, and team members.
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
• Ability to work in a team environment.
• Ability to stay calm and focused during the busiest of times.
• Ability to read, write, speak, and understand English; additional languages preferred.
• Ability to meet the physical demands of the position including, but not limited to, working indoors and outdoors in all weather conditions, standing, walking, and moving for periods of greater than eight (8) hours, and lifting and carrying items sometimes greater than fifty (50) pounds.
About Us
Gozzer Ranch offers the perfect setting for living life to its fullest amid the grandeur and undisturbed beauty of the great Northwest. Whether you choose to spend these moments teaching your son or daughter to bait a hook, pampering yourself with a spa treatment, enjoying an unforgettable round of golf, or sailing in the summer breeze, these are the kinds of moments that create memories that will be cherished for generations to come - http://gozzerranchclub.com
Discovery Land Company is a U.S.-based real estate developer and operator of private residential club communities and resorts with a world-renowned portfolio of domestic and international properties. The mission of Discovery Land Company is to create one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. For more information about our company, please visit: http://www.discoverylandco.com.