Job Posting End Date
11-29-2025Please note the job posting will close on the day before the posting end date.
Job Summary
MRO Support provides system administration and support enabling efficient and effective Meter and Revenue Operations for our Operating Companies. We are responsible for meter head-end systems such as Landis + Gyr Command Center, Silver Spring Networks Utility IQ, Clevest Fieldnet, and other meter data systems such as Oracle's Meter Data Management System and Meter Asset Management Systems. We drive key strategic initiatives that enhance and improve performance of our systems and business processes, enabling AEP to adapt to rapidly changing meter technology. This position will ensure accurate and timely meter data for the following Business Processes: Billing, Meter Asset Management and Financial Reporting, Regulatory obligations, Revenue protection activities, and Mass Meter Installations. Collaborate with our Operating Company customers, Customer Org peers and IT partners, driving for continuous improvement. This position works under close supervision and assists others to provide support to the Operating Company MRO Organizations. Assists with less complex requests and issues. We are looking for this position to have a primary focus on operations and support of AMI Head End systems.Job Description
MRO Business Analyst Associate (Salary Grade 5)
MRO Business Analyst (Salary Grade 6)
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
What You'll Do:
Provide primary business unit level support of AMI Head End systems and AMI advanced metering deployments.
Provide support to the Operating Company MRO organizations.
Review reports and identify anomalies by applying analytical skills and assist with report generation.
Identify the need for and assist in the creation of documentation to support daily responsibilities or end-user training.
Participate in the implementation of business processes (such as billing, meter asset management and financial reporting, regulatory obligations, revenue protection activities, and mass meter installations) or systems enhancements.
Contribute to the definition and creation of business processes (such as billing, meter asset management and financial reporting, regulatory obligations, revenue protection activities, and mass meter installations)
Contribute to the definition of functional requirements.
Contribute to the development of Business Case documentation to gain approval for business process enhancements.
Participate in test case development and execution of test cases.
Assist in the development of documentation to support any new responsibilities or end-user training.
Assist in the resolution of end users requests and system defects on less complex issues.
Communicate with end users to understand issues and questions on less complex issues, and set expectations of resolution timeframe based on priorities.
Effectively engage with external vendors to maintain application functionality.
What We're Looking For:
MRO Business Analyst Associate (Salary Grade 5)
Education: Associate's Degree in Engineering, Business, IT or related field such as Engineering or Computer Technology, or High School Diploma or GED and two (2) years of related experience.
Experience: No experience required except as noted above.
MRO Business Analyst (Salary Grade 6)
Education: Associate's Degree in Engineering, Business, IT or related field such as Engineering or Computer Technology, or High School Diploma or GED and two (2) years of related experience.
Experience: Minimum of two (2) years of related experience in addition to any years of experience noted above.
Additional Expectations:
Travel may be required.
Strong verbal and written communication skills and strong organizational and time management skills.
Demonstrate behavior aligned with AEP Values (Zero Harm, Integrity and Stewardship, Adapt and Achieve, Customer Focus)
Demonstrate initiative and a questioning mindset.
Basic competency in PC skills such as Microsoft Office and AEP applications and software. Advanced proficiency in querying languages (SQL, QMF) MS Excel and MS Access a plus.
What You'll Get:
This single vacancy is posted in a range. Please note that Education and/or relevant Experience will be used to determine the appropriate salary and salary grade.
MRO Business Analyst Associate (Salary Grade 5)
$69,000.00-$79,000.00 (USD)
MRO Business Analyst (Salary Grade 6)
$81,000.00-$90,000.00 (USD)
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Compensation Data
Compensation Grade:
SP20-005Compensation Range:
$61,647.00-77,057.50 USDThe Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.