In this role, you’ll help make the mortgage process smoother by preparing, reviewing, and re-disclosing loan documents with accuracy and care. Your work will support regulatory compliance, reduce risk and losses, and help customers and internal partners move confidently through the loan process.
Review loan data and fees to support accurate initial Loan Estimates and Closing Disclosures.
Prepare revised Loan Estimates and Closing Disclosures in line with tolerance limits and cure period requirements.
Adjust fees based on Residential Purchase Agreements and changes to loan terms to help mitigate losses and maintain accuracy.
Maintain compliance with federal and state disclosure timelines, including TRID and RESPA requirements.
Manage a daily pipeline of loans and prioritize work to meet key deadlines and service level expectations.
Partner with Loan Officers, Processors, and Underwriters to resolve disclosure-related issues and data discrepancies.
Deliver disclosures securely and communicate status, requirements, and updates clearly to customers and internal stakeholders.
You have a high school diploma or equivalent.
You have 1+ years of experience in mortgage operations, such as disclosures, closing, processing, post-closing, or compliance.
You have working knowledge of TRID, RESPA, tolerance violations, and cure provisions.
You bring strong attention to detail, organization, and accuracy in high-volume, deadline-driven work.
You can manage multiple priorities and adapt as loan details and timelines change.
You have experience using a loan origination system; Encompass experience is preferred.
You have familiarity with compliance requirements across loan programs such as Conventional, FHA, VA, and USDA.
You have proficiency with Microsoft Office and strong written and verbal communication skills.
Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.