Monitoring Tools Lead

Job Description:

• Role Overview:
  We are looking for an experienced Monitoring Lead / SME to design, manage, and evolve our enterprise monitoring strategy using OpenText Tools (OBM, APM, SiteScope, OO & NNMi) Dynatrace, and SolarWinds. The candidate will be responsible for driving observability practices, managing a monitoring team, and ensuring high service availability for critical business applications and infrastructure.
• Responsibilities:

  Key Responsibilities:
  - Define and implement the enterprise monitoring and observability strategy.
  - Lead and mentor L1/L2 and mid-level support teams.
  - Oversee monitoring design, integrations, and tool enhancements across OBM, Dynatrace, and SolarWinds.
  - Collaborate with architects, DevOps, and application teams to implement full-stack observability solutions.
  - Drive automation, self-healing, and AI/ML-based predictive monitoring initiatives.
  - Present monitoring health, trends, and improvements to senior stakeholders.
  - Ensure compliance with ITIL processes, SLAs, and audit requirements.
  - Plan capacity, scalability, and roadmap for monitoring tools and practices.
  - Expertise in designing and scaling monitoring with HP Sitescope across enterprise environments.
  - Strong experience in integrating HP Operations Orchestration (OO) with monitoring tools for end-to-end automation.
  - Ownership of HP Service Manager (SM) and Service Portal, ensuring process compliance, SLA adherence, and reporting to leadership.
• Mandatory Skills Description:

  Required Skills:
  - Expertise in OBM (event/incident correlation), Dynatrace (APM, RUM, synthetic monitoring), and SolarWinds (NPM, SAM, DB monitoring).
  - Strong understanding of enterprise IT landscapes - cloud (AWS/Azure/GCP), on-prem, hybrid infrastructures.
  - Proven leadership and team management experience.
  - Experience with observability practices - logs, metrics, traces, distributed monitoring.
  - Strong stakeholder management and communication skills.
  
  Experience: 7+ years in IT monitoring/observability, with at least 2-3 years in a leadership role.

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