Mining Product Support Specialist

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Fort McMurray, AB | Monday–Friday (5x2) | Full-Time, Permanent

The Mining Product Support Specialist is a key member of the Finning Business Development and Aftermarket Support team, responsible for driving market share growth of assigned products and services with a specific focus on GET (Ground Engaging Tools) growth and support for a major oilsands customer.

This role is based in Fort McMurray, with the option of a Monday–Thursday fly‑in/fly‑out rotation with camp accommodations.

This interdisciplinary position is accountable for the commercial success of designated product groups or services within an assigned geography or customer base. As a specialty role, the Product Support Specialist is responsible for introducing and selling specialized solutions, services, products, and parts to both new and existing customers. The primary focus is to grow targeted commodity, solution, or service sales—specifically GET—within a defined territory or strategic customer group.

This role serves as a secondary resource on accounts in support of the Product Support Sales Representative, providing technical expertise, solution development, and focused growth initiatives aligned to customer needs and Finning’s strategic objectives.

Job Description:

Major Job Functions:

• (40%) Execute on the Go To Market (GTM) strategy and plan for assigned products and solutions.

• (30%) Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.

• (20%) Participate in business development / sales calls in order to support sales teams with solutions under scope (and bringing in product teams if needed).

• (10%) Develop a sound knowledge of the industry, customer pain points, the competitive environment and trends, and the effect on the Finning Performance Solutions business.

Competencies:

• Customer Focus: Being successful means continuously paying attention to customer needs and adapting as these evolve. This heightens the importance of building strong customer relationships and delivering customer centric solutions.

• Cultivates Innovation: Paying attention to what customers want and need – new and improved products, services, solutions, and experiences. Taking initiative and collaborating with people who have diverse points of view. Embrace the mindset you and Finning are never done, never satisfied, never standing still.

• Drives Results: Infusing the team and organizations with a sense of urgency. Creating a culture where organizational performance is always top of mind. Communicating a vision, setting priorities, developing and executing plans that achieve the desired outcome for Finning.

• Courage: Being comfortable with the conflict that is inherent to being a champion of an idea or course of action. Meeting tough situations head-on to constructively resolve them. Saying what needs to be said at the right time, to the right person, in the right manner to effect change.

Specific Skills:

This role requires a challenging collection of skills, making the ideal candidate for this position an interdisciplinary blend of the following:

• Customer communication skills. Work in partnership with the product and technical teams to ensure customer feedback and insights from the regions and the sales force are fed back into product development.

• Sales and business development skills. As need, be a significant contributor to customer sales calls where a digital solution is part of the solution being proposed to a customer. As such, this role requires the ability to plan effectively for sales meetings, to be comfortable and inquisitive with the customer to zero in on their unsolved business problems.

• The ability to lead by influence. In order to accomplish this role’s objectives, the individual must develop and leverage trust and credibility with regional leaders, in order to advance the role’s objectives. This is innately a skill that some people appear to have, while others are only comfortable leading through authority.

Accountability:

• Accountable for the overall financial performance and commercial success of assigned products in the marketplace.

• Meet established targets for sales and number of calls

• Develop and maintain client information data utilizing Finning’s CRM software

• Maintain sound customer relationships

• Maintain open communication with customers, Product Manager and other applicable groups in the company

• Represent the Company in a professional and ethical manner

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.