About PayJoy
PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
As the Merchants Operations Senior Manager, you will be responsible for our merchant and clerk satisfaction metrics. These are two key metrics for the growth of our PF Sales. You will work with several merchants nationwide and be involved in strategic interactions and several administrative transactions that help us build successful partnerships and grow our business. The role will ensure efficient and successful partnerships in Mexico by driving our clients through our processes and products.
You will work with highly skilled teams to launch, implement, and scale operations processes, driving success through the ops lifecycle framework and be part of an innovative and collaborative environment. The Merchant Operations Senior Manager will ensure efficient and successful project launch for the Operational Business, understanding their needs and growth by driving organizational readiness across all functional areas.
The successful candidate will have experience executing complex, cross-functional programs, knowledge, and proper interpretation of engineering requirements, and will be able to lead teams to achieve challenging goals in a fast-paced and dynamic environment.