Membership Services Assistant

The San Francisco Giants Membership Services Department ensures the utmost quality and service to our esteemed clients and guests. You will enjoy being part of an iconic franchise in the Sports world and get to experience a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

 

The San Francisco Giants are looking for a part-time Membership Services Assistant, where you will have the unique opportunity to assist Membership Services Account Managers in servicing Season Ticket Members through the year. This role will include relationship building with clients through in person and email communication throughout the 2026 baseball season. Assistants may encounter situations that require quick thinking and service-oriented resolutions.

 

The ideal candidate will have a strong ability to provide personalized customer service to our wide variety of Season Ticket Members at Giants home games and/or other ballpark events as well as administrative tasks in the front office during away games. This position will be located in our beautiful ballpark headquarters at 24 Willie Mays Plaza in San Francisco. 

 

·       You can show your skills by providing prompt, accurate, courteous and complete service of requests from clientele.

·       You will have the opportunity to develop rapport and positive relationships with Season Ticket Members and their guests.

·       This includes becoming knowledgeable on Season Ticket Membership policies and procedures, ballpark seating, concessions offerings, ticketing policies and upcoming events and accurately communicating this information to members.

·       We will depend on this role to assist in internal ticket processing and account maintenance through various data platforms used by the Giants Front Office. This includes but is not limited to, ticket processing, credit redemption, ticket exchange, updating account and contact information and more.

·       We will depend on this role to assist in event and benefit execution for the Season Ticket Member experience. 

·       We are hoping you will consistently go above and beyond the service standards to provide ‘wow’ moments for our Season Ticket Members, including celebrating special moments like birthdays, anniversaries & achievements.

·       You will have a unique ability to earn trust and work cross-functionally within the SF Giants organization.

·       You provide prompt, accurate, and courteous service to customers via phone, email, and in-person communication.

·       You respond enthusiastically to internal requests.

·       You are fulfilled by helping others and are passionate about building relationships.

·       You are committed to learn new information and try to become self-sufficient in this role.

 

 Qualifications 

·       Demonstrate experience in customer service

·       Excellent verbal communication skills with proven ability to manage complex situations

·       Computer skills: Google Document Editor (Sheets, Documents, PowerPoint, Outlook). Experience with Tickets.com, Salesforce & database management systems, MLB Ballpark App preferred 

·       Proven ability to drive and maintain relationships with external and internal partners

·       A keen sense of ownership, drive, and flexibility in an ever-changing environment

·       Strong organizational skills and ability to prioritize multiple initiatives within a fast-paced environment

·       Strong attention to detail

·       Ability to thrive and to think clearly as well as troubleshoot amid a high-stress environment 

·       Ability to work well within a team environment.

·       Established professional, personable and dedicated work ethic. Works well in a team setting.

·       Flexibility to work non-traditional hours on weekdays, weeknights and weekends according to the Giants home schedule

·       Must be able to lift and/or move up to 35lbs

 

 We’re Excited About You Because…

·       You are authentic, personable, and charismatic.

·       You have a bias towards action and have an inner drive and commitment to excel in the pursuit of business goals.

·       You are an effective, professional, and deliberate communicator.

·       You are fulfilled by the ongoing process of learning and discovering answers.

·       You anticipate needs and show initiative.

·       You take ownership of tasks but feel comfortable asking for help.

·       You enjoy creating a positive team environment.

·       You strive to troubleshoot problems and align on mutual accountability across teams.