<gh-intro>
<text>
We're looking for an Associate Manager, Marketplace Operations, to own Courier Delivery Time (CDT) end-to-end across Bolt Food's 16+ markets in Europe and Africa.
This role sits at the intersection of deep data analysis and cross-functional execution. You'll run the analysis yourself in SQL, identify what's driving performance, and work with local, central, and product teams to implement the changes that move the metric.
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</gh-intro>
<gh-about-us>
<title>About us</title>
<text>
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!
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</gh-about-us>
<gh-role-detail>
<title>About the role</title>
<text>
You'll be embedded in the Marketplace Operations function within our Central Operations team, which builds the operational foundations for Bolt Food to scale globally.
The right person for this role is a highly analytical executor, someone who digs into data themselves, identifies exactly what's driving performance, and then drives the operational changes that move the metric.
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</gh-role-detail>
<gh-responsibilities>
<title>Main tasks and responsibilities:</title>
<bulletpoints>
- <point>Own CDT end-to-end across all markets. Build a deep understanding of its components — dispatch logic, courier supply, venue wait time, and delivery distance — and maintain a structured view of the biggest improvement opportunities at any given time.</point>
- <point>Run the analysis yourself. Deep-dive into CDT components by city, time of day, venue type, and courier segment using SQL. Translate findings into clear, prioritised actions — not just observations.</point>
- <point>Build and own core dashboards and reports that drive decision-making for central and local teams, including the primary CDT performance dashboard used across the organisation.</point>
- <point>Drive cross-functional execution. Work with local ops teams on delivery area changes, with Product on dispatch logic and ETA improvements, and with Pricing on cost-efficiency levers. Get things done across multiple stakeholders and time zones.</point>
- <point>Optimise delivery areas and radius strategy across 250+ cities to reduce average delivery distance, cut cost per order, and remove underperforming fringe zones — small distance improvements compound significantly at millions of monthly orders.</point>
- <point>Improve courier acceptance rate through non-monetary levers — smarter order matching, cash payment configuration, and vehicle type eligibility — each with a direct positive effect on CDT, cancellation rate, and courier satisfaction.</point>
</bulletpoints>
</gh-responsibilities>
<gh-requirements>
<title>About you:</title>
<bulletpoints>
- <point>You have 4+ years of relevant experience with a clear trajectory from analytical roles into business operations or marketplace management, including 2+ years working extensively with large data volumes.</point>
- <point>You have advanced SQL skills — you write complex queries confidently, work with large datasets daily, and navigate data infrastructure independently. This is non-negotiable.</point>
- <point>You have experience translating analysis into operational change — going beyond dashboards to implement changes cross-functionally, measure results, and take ownership of outcomes.</point>
- <point>You have experience with data visualisation tools (Looker, Tableau, or similar) and a solid grasp of statistics, including A/B test design and interpretation.</point>
- <point>You have strong stakeholder management skills, capable of aligning diverse teams, influencing without authority, and communicating clearly across seniority levels in English.</point>
- <point>You are based in Tallinn or willing to relocate (relocation support to Tallinn HQ is available), and comfortable working in a hybrid setup.</point>
</bulletpoints>
<text>
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!
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</gh-requirements>
<gh-perks>
<title>Why you’ll love it here:</title>
<bulletpoints>
- <point>Accelerate your professional growth with unique career opportunities.</point>
- <point>Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.</point>
- <point>Take care of your physical and mental health with our wellness perks.</point>
- <point>Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.</point>
- <point>Connect with colleagues at annual company events and smaller team gatherings.</point>
- <point>Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.</point>
</bulletpoints>
<text>*Some perks may differ depending on your location and role.</text>
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