Marketing Coordinator, Marketing Operations

Job Description:

Position Title: Marketing Coordinator, Marketing Operations

Position Type: Full Time

FLSA Classification: Non-Exempt

Department: BEAT

Reports to: Senior Director, Marketing Operations

Date Reviewed: 12/19/2025

About Crystal Bridges & The Momentary:

Crystal Bridges is a museum of American art located in Bentonville, Arkansas. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding works that illuminate the American heritage and artistic possibilities. Founded by Alice Walton in 2005, the museum opened in 2011 and is a public, non-profit charitable organization with free admission.

The Momentary is a contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. The Momentary is a venue for the music, art, and food of our time, and a catalyst for creativity and economic vitality. An extension to Crystal Bridges, the Momentary is a ‘living room’ where community gathers to be inspired, connected, and joyful. You belong here: make the most of this moment.

Position Summary:

The Marketing Coordinator, Marketing Operations, supports the day-to-day execution, coordination, and operational management of marketing activities across Crystal Bridges and the Momentary. Reporting to the Senior Director of Marketing Strategy & Operations, this role is embedded within the Marketing Operations team and serves as a critical connector across strategy, creative, digital, production, finance, and external partners.

This position focuses on coordination, review, approvals, vendor and agency communication, and operational follow-through for marketing campaigns, assets, and processes. The Marketing Coordinator is highly organized, detail-oriented, and comfortable managing multiple workstreams simultaneously while ensuring accuracy, brand alignment, and compliance with institutional and lender requirements.

Principal Responsibilities:

Marketing Operations & Campaign Coordination

• Coordinate the execution of marketing campaigns across exhibitions, programs, festivals, membership, and special initiatives for both Crystal Bridges and the Momentary.
• Support paid media and paid social campaign coordination, including booking, trafficking assets, reviewing creative, monitoring performance, and serving as a day-to-day liaison with external agencies and media partners.
• Launch and manage campaigns with external media vendors, ensuring materials are approved, delivered on time, and aligned with strategy and budget.

Asset Review, Proofing & Approvals

• Coordinate and manage the review and proofing process for marketing materials including signage, posters, flyers, screens, menus, handouts, emails, and digital assets.
• Communicate feedback between stakeholders, artists, agencies, and internal teams to ensure timely approvals and accuracy.
• Manage sponsor logo placement and approvals across marketing materials, web, email, and on-campus assets.

Exhibition Materials & Image Rights Management

• Coordinate exhibition marketing and on-site materials reviews with artist studios, lenders, and the internal reproductions team.
• Ensure all image usage complies with lender requirements and institutional standards.
• Track image rights approvals, secure estimates when fees are required, confirm alignment with budget and strategy, and manage payment of image usage fees as needed.

Email & Promotional Coordination

• Support the review and coordination of email marketing campaigns for exhibitions, events, membership, and programs.
• Coordinate ticket and promotional giveaways with artists, media partners, community organizations, influencers, and local businesses.

Financial & Administrative Support

• Track, process, and submit invoices related to marketing activities.
• Support expense reporting and reconciliation in coordination with Marketing Operations and Finance.
• Maintain accurate campaign documentation, trackers, and operational records.

Additional Responsibilities:

• Support institutional initiatives and large-scale campaigns such as exhibitions, festivals, expansion-related marketing, and signature events.
• Contribute to process improvement efforts within Marketing Operations, including tools, workflows, and documentation.
• Participate in cross-functional meetings and planning sessions as needed.
• Perform other job-related duties as assigned to support evolving organizational needs.

Qualifications and Skills:

Education

• Bachelor’s degree in marketing, communications, advertising, or a related field preferred.

Experience

• One to three years of experience in marketing coordination, marketing operations, or a related role.
• Experience supporting multi-channel marketing campaigns and working with internal teams and external vendors.

Skills and Abilities

• Strong organizational and project coordination skills with exceptional attention to detail.
• Ability to manage multiple deadlines and priorities in a fast-paced environment.
• Clear written and verbal communication skills.
• Comfort working with budgets, invoices, and operational tracking.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint; familiarity with project management and proofing tools is a plus.
• Professional discretion and ability to manage sensitive information.
• Interest in arts, culture, and mission-driven organizations strongly preferred.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: In the work environments described below, Position requires working at desk/workstation and utilizing a computer, audio and video equipment and telephone for prolonged periods of time, good eye/hand coordination, verbal and written conversation with others, walking, standing, lifting/carrying (up to 35 lbs.). Vision abilities required by the job include both color and close vision.
• Work Environment: Work will be performed in an office environment and in museum spaces as necessary. The noise level in the work environment is usually low to moderate.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.

Crystal Bridges is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. We encourage all qualified applicants to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.