The Americas Telco Services Delivery Managing Architect is instrumental in guiding technical direction and driving customer success for our most strategic customers. Through the knowledge of the Telco industry and Red Hat technologies, this experienced technical manager ensures the successful delivery of Red Hat Services as part of the overall Red Hat mission.
A key focus is the management, orchestration, and mentoring of Architects and Principal Consultants, building out highly functioning teams by crafting career paths and providing technical oversight. You and your team will collaborate with Territory Service Managers to drive the business value of Red Hat Subscriptions through successfully scoping and delivering Red Hat Services Solutions. You are responsible for working with the Project Management Office (PMO) and the Resource Management Office (RMO) to build consistent delivery practices for solutions and support the staffing of Red Hat projects. The role will be able to work in a matrixed organization, collaborating with several teams to ensure proper alignment with Red Hat strategy and customer outcomes.
Note: This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
What you will do:
People and Team Development:
Manage other Architects and senior level Consultants.
Craft a career path and mentor Principal Consultants and Architects reporting to you, completing Red Hat manager enablement in the process.
Identify and translate team priorities into actionable Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) that show team progress towards goals
Assist the RMO with assignment of direct reports for Delivery Engagements and assign necessary technical talent to Pre-Sales opportunities within their business area.
Customer Engagement and Strategy:
Apply Red Hat expertise and support the Service Delivery Lifecycle to scope and deliver consulting engagements with our customers successfully
Design and communicate Enterprise-level architectural roadmaps for Telco customers.
Run workshops, demos, guide on best practices, and establish communities of practices/excellence at customer sites.
Support strategic Services selling initiatives and opportunities, including executive stakeholder engagement to influence a customer’s adoption of solutions.
Work closely with product business, product engineering, support, and sales teams to ensure excellent customer experience.
Provide technical oversight and a point of escalation between clients and Red Hat.
Identify upsell and cross sell opportunities in these engagements for customer success.
Delivery and Standards:
Develop standard frameworks and methodologies to allow for repeatable Red Hat Consulting pre-sales and engagements.
Drive delivery strategy and models as it relates to Services offerings, solutions and programs
Provide leadership and content towards centers of excellence and promoted standards.
Attain in-depth knowledge of Red Hat technologies by taking Red Hat enablement and completing learning paths.
What you will bring:
Team and Leadership:
Experience with people management and building out a highly functioning team of consulting experts.
Leading teams of highly technical talent.
Experience leading successful technical consulting engagements.
Demonstrated track record of working in a strategic advisory role to senior IT and business executives, including extensive experience presenting to C-level executives at large firms.
Experience with instrumenting, collecting, and radiating development and operational metrics.
Industry and Technical Focus:
Deep understanding of the Telco space.
Ability to apply Red Hat Solutions to meet the needs of Telco customers.
Experience in architecting and designing complex customer solutions in a rapidly evolving technology domain.
Extensive knowledge and hands-on experience of enterprise architecture and application runtimes, enterprise container architectures and solutions (Red Hat OpenShift or competing technologies), Linux, and deploying and running container solutions in private, public, and hybrid clouds.2
Broad and deep technical experience of Red Hat products, including but not limited to: Red Hat OpenShift Container Platform (OCP), Ansible, and Red Hat Enterprise Linux (RHEL), Red Hat OpenStack Platform / Services on OpenShift (RHOSP / RHOSO)
General Skills:
Excellent written, verbal communication, and presentation skills.
Applied knowledge and experience working in agile, scrum, and DevOps teams.
Willingness to travel up to 50%.
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.