Provides managerial direction, leadership, consultation and expertise for revenue cycle performance management team responsible for identifying opportunities for enhancement and/or standardization initiatives, managing the long-term success and sustainability of those initiatives, and continuous improvement projects within a defined population of Trinity Health Revenue Excellence. Work assignments are highly complex and require significant management and/or consulting knowledge and experience in order to plan, coordinate, influence and control the activities of others, as well as integrate activities that are relatively homogenous or diverse in nature. Motivates team to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service, operational and financial performance in order to achieve a world class revenue cycle team. Attends managerial meetings and supports the core values of Trinity Health, which is an integral part of this position. This position reports directly to the Director Revenue Cycle Performance Management.
Must possess a comprehensive knowledge of revenue cycle functions and systems, as normally obtained through a Bachelor’s degree in Business or Healthcare Administration or a related field, and five (5) or more years of experience within the area of revenue management, specifically managing performance improvement or continuous process improvement projects other management functions related to revenue cycle activities or an equivalent combination of education and experience. Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferred.
Exhibits superior management skills that emphasize team‑building and strong leadership with the ability to provide clear direction to the department. Must demonstrate strong organizational skills leading a combination of direct and dotted‑line reporting relationships.
Extensive knowledge of and experience in project plan development, workflow analysis, and managing complex process improvement/change management projects. Ability to drive change and positive results and respond to difficult situations with ease.
Extensive experience planning, formulating and executing strategies.
Ability to identify, evaluate and demonstrate operational opportunities, business needs and recognize the interests of executive leaders, key stakeholders and decision makers.
Excellent interpersonal, consultative, relationship and consensus building skills in order to effectively lead and facilitate multi-functional teams, develop collaborative partnerships with executive leaders, key stakeholders and decision makers, and operate comfortably in a collaborative, shared leadership environment.
Ability to influence results, garner support and tactfully manage complex relationships across the organization. Ability to read the subtle nuances of situations and react/plan accordingly.
Demonstrates superior written and verbal communication skills. Ability to facilitate communications between diverse groups. Ability to effectively identify, assess and facilitate improvements and solutions and present advisory and persuasive recommendations.
Effective critical thinking, problem solving and decision making skills. Strong quantitative and analytical abilities to process and display data.
.Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.