Under minimal direction, the Manager of Volunteer and Family Services is responsible for management of Volunteer Services, Family Resource Center, and Red Shelf Gift Shop operations.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities, with or without an accommodation, may result in disqualification from the position.
Provides direction and management for the in house volunteers, community volunteers, and special visitor volunteers.
Manages Volunteer Coordinators, Family Resource Center Coordinators, and Gift Shop staff.
Leads, develops, coaches, and effectively manages the team to ensure deliverables and performance metrics are met.
Develops team to accomplish results through training, development, performance management and recognition.
Ensures the completion and record keeping of all volunteer recruiting, interviewing, screening, and training; including drug screenings, background checks, health screenings, orientation, annual education, annual TB, and flu shot requirements.
Manages annual in-kind donations as well as donor relations to uphold community partner relationships and stewardship of annual giving.
Provides advanced volunteer direction, expertise, and education for volunteers and staff, assisting in communication about volunteer performance improvement as well as programming to support the volunteers' mission.
Initiates and builds community relationships to enhance and expand volunteer and family services and resources.
Screens potential visitors/entertainers for appropriateness, educational, and therapeutic value.
Communicates hospital and ambulatory parameters (i.e.- privacy/confidentiality, infection control standards, frequency of visits) and how that will shape the format/logistics of the visit.
Manages the day to day operations of work of volunteer services and programs that support the daily needs of patients and families.
Evaluates volunteers on annual performance, including oversight of initial competencies for each new volunteer.
Oversees the tracking and reporting of attendance and service hours of volunteers, community volunteers, and special visitors.
Develops mechanisms to measure and report outcomes of volunteer programming in keeping with not-for-profit best practices.
Manages the volunteers' annual budget and reports data to Director and the Volunteers Board.
Manages, communicates, and executes stewardship plan for donors and in-kind donations.
Communicates the needs of volunteer program and proposes solutions, based on not-for-profit best practices, to the Volunteers Board.
Coordinates communication between director, staff, volunteers, community volunteers, and members of the health care team.
Determines volunteer program long term strategies by collaborating with director, the Volunteers Board, hospital, and the community.
Manages and oversees the functions and operations of the Family Resource Center.
Provides annual data and reports to director on number of patients and families served within Family Resource Center.
Supports community volunteers and groups to serve within the Family Resource Center, including ensuring appropriate documentation and orientation is provided.
Oversees gift shop programming, including inventory, financials, reporting, and strategic growth.
General Responsibilities:
Performs other duties as assigned.
Minimum Qualifications:
Education: Bachelor's Degree required.
Experience: 3 years of progressive leadership experience required.
License(s)/Certification(s)/Registration(s): Basic Life Support (BLS) issued by the American Heart Association (AHA) required within 30 days.
Knowledge, Skills and Abilities:
Effective communication skills.
Ability to work effectively with an interdisciplinary team.
Knowledge of not-for-profit best practices, regulatory guidelines, and donor development and stewardship.
Skills sufficient for managing, training, and evaluating staff and volunteers.
Good interpersonal skills to develop effective working relationships and deal with difficult family/individual dynamics.
Knowledge of performance improvement tools and how to monitor an ongoing process.
Skills in planning programs and analyzing the problems that arise.
Excellent presentation skills for representing the volunteer program to the community.
Good computer skills.
Ability to effectively manage staff.