Manager, Suite Services

Department: Premium Hospitality  

Reports To: VP of Premium Hospitality 

Type: Full-Time

FLSA Status: Non-Exempt

Role Type: Individual Contributor

                              

OUR CLUB:

Seattle Sounders FC is a progressive high performing collection of people who strive to achieve the highest levels of our sport while making a transformative impact in our communities in the best soccer city in America. Our culture is focused on serving one of the most passionate sports fan bases in North America who are invested in the Sounders as much for our commitment to making a positive impact in our communities as they are for winning the 2019 MLS Cup and 2022 CONCACAF Champions League on home soil. We exist to create special moments like these, where we enrich lives and unify our fans and city through soccer.

 

POSITION SUMMARY:

The Manager, Suite Service plays a key role in delivering a first-class premium experience for all suite accounts of Sounders FC. This role manages the day-to-day account relationships, suite inventory, and operational processes tied to all Sounders FC Season Leased Suites. The ideal candidate is an exceptional communicator, and solution oriented with a strong service acumen who thrives in a fast-paced, event-driven environment. This role needs to be passionate about creating memorable experiences for our most valued members and fans.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as the primary day-to-day contact for suite owners and coordinators, including both corporate and individual accounts, providing personalized, consistent, and proactive service year-round. 
• Execute suite renewals for expiring suite contracts, including negotiation, proposal creation, and recap of redeemed benefits. 
• Manage and track fulfillment of contractual elements in collaboration with Corporate Partnerships and Premium Sales teams.
• Support suite owners in planning and executing gameday experiences, fulfilling ticketing needs, suite catering coordination, and guest communications.
• Collaborate with VP of Membership & Premium Service to build and launch a touchpoint campaign each season, ensuring that mutually beneficial relationships are developed and deepened with all suite contacts.  
• Manage suite processes such as invoicing, inventory management, deal sheet creation and tracking, selling additional tournaments, playoffs, etc.  
• Maintain high standards of responsiveness and hospitality to strengthen member relationships, drive retention and create opportunities for new sales. 

• Coordinate with Ticket Operations to ensure accurate suite ticket distribution and pricing for all events. 
• Partner with Levy (food and beverage partner) and Stadium Operations teams to ensure suites are properly serviced and event-ready.
• Manage the relationship between suite guests and Levy (food and beverage partner) to ensure guest satisfaction and operational excellence 

• Act as the liaison between Premium Service, Ticketing and Corporate Partnerships on key milestones and planning. 
• Collaborate with Corporate Partnerships regularly to manage partner-owned suite entitlements, gameday activations, and hospitality events to ensure alignment, fulfillment and opportunities.
• Partner with Corporate Partnerships and Fan Engagement to enhance suite holder experiences through exclusive events and matchday touchpoints.

• Identify opportunities for service innovation and process improvements that enhance the suite experience. 
• Utilize CRM to ensure account information is accurate, contract elements are documented and fulfilled, and member profiles are complete and up to date. 
• Partner with Sales Managers and Premium Sales team to facilitate matchday needs and fulfillment for suite rental accounts.  
• A commitment to providing world-class service and representing the Seattle Sounders FC brand with professionalism and enthusiasm.

 

QUALIFICATIONS:  

• Bachelor’s degree in Business, Sports Management, Hospitality, or related field preferred.
• 4+ years of experience in premium service, account management, or corporate hospitality, ideally within professional sports.
• Strong communication and interpersonal skills with a passion for relationship building.
• Exceptional organizational and problem-solving abilities with attention to detail.
• Comfortable working across multiple teams and managing competing priorities in a high-volume, event-based environment.
• Proficiency in CRM systems (Salesforce preferred), ticketing software, and Microsoft Office Suite is preferred.

 

WORK ENVIRONMENT:

• This role requires regular on-site presence at our Headquarters & Training Facility in Renton, WA, as part of a hybrid work arrangement, as well as matches at Lumen Field, events and meetings in market as needed.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Must be able to facilitate own local travel to events in the greater Seattle region.
• Must reside within Washington state upon date of hire.
• Must be eligible to work in the US without sponsorship.
• Responsibilities include regular work outdoors and may require standing on feet for long periods of time, as well as some lifting of up to 20 pounds.

  

COMPENSATION, BENEFITS & PERKS

We offer competitive compensation and an engaging, supportive environment that prioritizes the health and well-being of our people.

The base range for this position is $35.00 - $42.00 hourly ($72,800 - $87,360 annualized) and eligible for Bonus and Commission. Base pay at time of offer will take into account job-related knowledge, skills and experience required for the role, internal equity and market.

Our Total Rewards package for full-time team members includes:

• Healthcare plans with 100% employer sponsored premiums for employees and dependents.
• Generous PTO plan that includes unlimited paid vacation, and offseason time off to support employee health and well-being.
• 401k retirement plan matching
• Gender-neutral parental leave program offering 12-16 weeks of paid leave for new parents.
• Discounts on Sounders FC products, merchandise and with Sounders FC Partners
• Complimentary tickets to Sounders FC and Tacoma Defiance matches
• Volunteer opportunities in the Seattle community offered in support of social impact and RAVE Foundation initiatives.
• Growth opportunities, employee learning and development programs to support professional and personal growth.