Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.
A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.
The Manager, Store Communications, is responsible for leading the development, governance, and execution of clear, consistent, and effective communications and procedures that enable store teams to deliver exceptional selling, service, client experiences and operational execution excellence. This role ensures that all omni store communications—including sales, service, operational updates, policies, procedures, and program communications—are aligned, easy to understand, and actionable. The Manager plays a critical role in translating strategy into frontline execution, supporting sales performance, service excellence, and operational consistency across the retail network.
Specific responsibilities include (but are not limited to) the following:
Network OMNI Store Communications
Lead the strategy, creation, and delivery of all national store communications to ensure clarity, consistency, and relevance
Act as the single point of accountability for store communications, ensuring alignment across Operations, Sales & Service Programs, High Value Client Programs, HR, Marketing, and other partners
Establish communication standards, cadence, and governance to reduce noise and improve store engagement
Sales, Service & Operational Communications
Partner closely with Sales, Service & Operational Programs to develop clear, compelling communications that support selling and service behaviours, service standards, and client engagement expectations
Translate Sales, Service & Operational strategies, programs, tools, and initiatives into practical, store‑ready communications
Ensure service standards, selling expectations, and client experience priorities are clearly understood and consistently executed at store level
Support launch and sustainment communications for new Sales, Service & Operational initiatives, training, and tools
Procedures & Documentation
Own the development, maintenance, and governance of network store procedures, ensuring they are current, accurate, and easy to execute
Ensure procedures support sales productivity, service excellence, and operational efficiency
Regularly review and simplify procedures to remove friction and improve store execution
Cross‑Functional Collaboration
Partners cross-functionally with all department teams to align communications and procedures
Ensure omni store impacts are assessed and mitigated when introducing new initiatives or changes
Act as a key connector between strategy teams and omni store execution
Quality, Accuracy & Continuous Improvement
Ensure all communications and procedures meet high standards of accuracy, quality, and clarity
Gather omni store feedback to continuously improve communication effectiveness and procedural usability
Monitor adoption and execution to identify gaps and opportunities for improvement
Team Leadership
Lead, coach, and develop direct reports to build strong communication, process, and operational capability
Foster a culture of accountability, collaboration, and continuous improvement
Hiring Reason - New Vacancy
Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.
Hiring Range / Échelle salariale à l’embauche :$85,000.00 - $110,000.00 / 85.000,00$ - 110.000,00$ (per year / par an)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.