Position Overview:

The Americas Pre-Sales Team Leader defines the strategic direction and drives operational excellence for the pre-sales function, leading by example in customer engagement, solution design, and cross-functional collaboration. Leveraging strong technical expertise, commercial acumen, and deep risk and audit domain knowledge, they actively contribute to complex opportunities while guiding the team in developing compelling solution strategies that support revenue growth and regulatory alignment.

They build, mentor, and inspire a high-performing pre-sales team, modelling accountability, professionalism, and customer focus. By fostering collaboration, continuous learning, and process improvement, they enhance win rates and overall sales effectiveness. As a trusted partner to Sales, Product, and Delivery teams, the leader optimizes pre-sales operations, champions best practices, and ensures consistently high-value engagements that address risk, strengthen governance outcomes, and drive client success.

Key Responsibilities

Set Strategic Direction & Lead by Example – Define and execute the vision for the Americas pre-sales function, actively leading complex customer engagements and modelling excellence in solution design, executive communication, and cross-functional collaboration.
Provide Deep Risk & Audit Expertise – Leverage strong domain knowledge in risk, audit, and governance to shape solution strategy, strengthen value positioning (including Governance-focused offerings), and ensure alignment with regulatory and market demands.
Drive Revenue & Win-Rate Performance – Partner closely with Sales to qualify opportunities, develop account strategies, contribute to forecasting accuracy, and increase pipeline conversion through high-impact demos, proposals, and proof-of-concept engagements.
Develop Compelling Value Propositions – Lead and contribute to the creation of differentiated messaging aligned to market trends and customer priorities, ensuring consistency across RFPs, presentations, and field enablement materials.
Build & Develop a High-Performing Team – Create individualized development plans, oversee onboarding and training, and foster a culture of accountability, continuous learning, and professional growth.
Strengthen Cross-Functional Alignment – Collaborate proactively with Product Management, Marketing, Services leadership, and the global SE organization to ensure solution readiness, effective field communication, and continuous improvement in customer experience.
Optimize Pre-Sales Operations & Reporting – Oversee the accuracy of SE reporting, deliver actionable insights to leadership, and implement scalable processes and tools that enhance efficiency and operational excellence.
Lead Process Innovation & Strategic Initiatives – Drive ongoing process optimization and spearhead large cross-functional initiatives that advance the objective of building a world-class, customer-centric pre-sales organization

Required Experience/Skills

5+ years’ experience in customer-facing roles, with leadership experience preferred.
Strategic, solution-oriented mindset with a strong results focus.
Ability to lead effectively through ambiguity and complexity.
Confident presenter able to engage Directors, VPs, and C-level executives

Pay Range

$131,000—$164,000 CAD

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

What Diligent Offers You

Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

_{We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.}

_{To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.}

Manager, Solution Engineering

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