Manager, SES Retail Operations

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.

Did we catch your attention yet?

If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

Position Summary:

The Manager, SES Retail Operations (ROM) is responsible for the operational excellence of the Samsung Experience Stores. Together with the SES leadership team the ROM plans and executes strategies to drive sales, increase profitability and cultivate a positive experience for customers and team member. Working collaboratively with internal and external stakeholders the ROM will manage daily operations activities including Planograming, vendor management, management of operations budget, and improving execution through SOPs. This role includes working closely with the store operator, external vendors, visual merchandising, logistics and IT departments. In addition, the ROM manages New Store Opening and HQ Operations projects. ROM monitors operational spends in order to optimize and create efficiencies. The ROM is also responsible for external business & operations related communications related to business term negotiation, contracts, and approvals.

Role and Responsibilities

Essential Duties and Responsibilities:

Operations Strategy 20%

• Develop short-term and long-term strategies and plans aimed at improving efficiencies and reducing costs

• Collaborate with sales, marketing, logistics, IT and store operator to support sales initiatives

• Manage operational budget including annual expenses forecast

• Support store expansion initiatives including kiosk and special projects

• Ad-hoc and regular reports to the executives on key plans and results

• Develop and drive process innovation & improvements to stream line and optimize operations

Operations Management 40%

• Ensure processes and procedures are clearly defined for SES stores

• Works with Operation Leads in stores on daily, weekly, monthly plans to drive sales and efficiencies

• Perform audit and compliance reviews of Samsung operational processes and procedures through site visits

• Work closely with training team to incorporate operations training for new and existing SES managers

• Lead internal Operational projects (and activities) tracking, reporting and meetings (Maintenance Platform & Store execution Audit platform)

• Work with Legal department to ensure contract renewals, new vendor onboarding and/or contract cancellations are up to date and reflected in our internal systems

• Support SES retail in validating installation compliance for new product rollouts

• Liaison with OSL to rectify rollout deficiencies in a timely manner

• Lead and execute monthly Planogram Reviews by Store – develop Sales/Sq.Ft by store to optimize location of RDUs and sales by store

• In conjunction with sales and merchandising build and execute Monthly Planogram and VMD set up focus on Suwon direction, launches, seasonality and sales performance

• Work closely with visual merchandiser and 3rd party vendor to ensure display units are working properly in stores

• Lead and execute RDU set up by store planogram. 

• Audit Store executions on planograms and RDU set ups

• Build and execute Operational SOPs

• Upload Operational SOPs for store execution, follow up/audit on compliance by store

• Lead weekly OSL SECA Ops meeting

• Manage ordering and execution of Uniforms, Bags, and Business Cards

• Lead Project management of New Store openings and closings

• Manage the transfer and ongoing management of OSL Operational vendors through existing SECA vendors, as well as RFP process to leverage SECA savings

• Accountable to P&L operational spend

Vendor Management 20%

• Manage business relationships with external partners (Operator, various Service providers)

• ​Ensure store maintenance and repair activities are tracked and performed with the highest standards of execution by all vendors. This includes follow up site visits pre and post repair

• Ensure store accessibility meets internal and external compliance standards. (alarms, doorways, elevator maintenance, bathrooms and general plumbing, heating and A/C)

• Manage business negotiations and all contract related matters

• Conduct regular business reviews with internal and external teams to identify opportunities and co-develop solutions to drive operational success through efficiencies

​Financial Management – 20%

• Support SES with project proposals submissions in SAP system

• Process invoices for SES into SAP system & perform monthly reconciliations with key vendor partners

• Validate invoices by checking tax, vendor info, duplication, budget source and etc., and process it into the GFP system once it is verified.

• Build, and maintain an invoice tracker to ensure payments are being processed within 30 day guideline from Marketing Finance team

• Collaborate with project owners & vendors to ensure all required back up documentation for invoicing is captured for the submission on SAP

• Liaison with marketing finance & procurement teams & navigate proposals thru the approvals process

• Follow up any payment issues with the project owners to close off open issues in a timely basis

• Manage FOC submissions and audits in system for SES

• Monthly reconciliation of SES MDF spend

• Annual MDF operational build with YOY opportunities

 

Requirements

Education:

• Annual MDF operational build with YOY opportunities

Knowledge:

• Strong analytical skills and competency using Excel, Word and PowerPoint

• Possess exceptional organizational & planning skills including attention to detail

• Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within an outside of the company

• Self-motivated and able to work with limited supervision

• Proven ability to function effectively in a team environment

• Ability to travel overseas, across Canada

• Able to work extended hours and weekends when required

Experience:

• Minimum 7 years’ experience in retail operations, project management, vendor management or related experience

• Demonstrated people management skills

Skills and Qualifications

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate.  If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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