Manager, Service Operations

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Manager, Service Operations
Location: Kamloops, BC
Reporting to: Director, Service Operations - BC Field Response
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Introduction

At Finning, we are redefining service delivery through innovation, resource optimization, and operational excellence. As Manager, Service Operations, you will play a pivotal role in leading the technical and work execution side of our service business across all lines in Kamloops—including shop, field, new equipment preparation, welding, and undercarriage.

This position is critical to ensuring customer expectations for equipment service and maintenance are consistently exceeded while driving branch performance. We are looking for a strategic, knowledgeable leader who can set the vision, develop operational plans, and inspire teams to deliver exceptional results. If you thrive on leading complex operations, improving processes, and creating value for customers, this is your opportunity to make a significant impact.

If you are passionate about leading teams, improving processes, and creating value for customers, this is your opportunity to make a significant impact.

What’s in It for You

• Competitive earning potential of $140,000–$150,000 (salary + bonus)
• Comprehensive benefits from day one
• Matching pension & share purchase plans
• Paid vacation that grows with service

We recognize top talent—and reward it accordingly.

Job Description:

Major Job Functions

Organizational Leadership

• Lead and manage staff, including recruitment, onboarding, coaching, mentoring, and performance feedback

• Foster a safe, healthy workplace by ensuring compliance with all safety policies and practices

• Support employee growth and development opportunities to build future talent

Operational Management

• Plan, schedule, and manage service workload and resources to meet customer expectations

• Oversee and monitor the work order process to ensure accuracy and efficiency

• Identify and implement opportunities to improve service delivery and operational performance

• Manage service operations and assets to achieve optimal financial results aligned with corporate strategy

• Provide effective planning, management, and reporting of service financial results, assets, and facility requirements

Core Competencies

• Customer Focus: Build strong relationships and deliver customer-centric solutions

• Commercial Mindset: Apply financial and business acumen to drive results

• Decision Quality: Make sound decisions in complex, ambiguous environments

• Cultivates Innovation: Embrace change and champion new ideas and solutions

• Drives Results: Set priorities and execute plans with urgency and accountability

• Develops Talent: Build strong teams and future leaders

• Situational Adaptability: Adjust approach to fit changing circumstances

• Courage: Address challenges head-on and communicate with clarity and conviction

Education & Experience

• 5–10+ years in a mechanical service environment

• Supervisory or team leadership experience

• Experience working in a unionized environment with knowledge of collective agreements

• Strong verbal and written communication skills

• Excellent interpersonal skills with the ability to build strong relationships

• High attention to detail and accuracy

• Strong time management and organizational skills

• Proven leadership, coaching, and mentoring capabilities

• Proficiency in MS Office Suite and service support systems

• Sound knowledge of current products, services, and Caterpillar dealer relationships

• Understanding of service agreements and warranty practices

• Knowledge of Finning’s work order cycle, Leaders in Action, and collective agreements

• Adherence to Finning policies and safety standards

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.