Manager, Road Operations

Job Type:

Permanent

Department:

Salary:

$122,588.00 - $153,234.00

Close Date (closes at 12:00 am on date noted below):

June 4, 2026

Hours per Week:

35

Openings:

1

Position Summary

About Milton
Join one of Ontario’s fastest-growing and most dynamic municipalities. The Town of Milton is proud to deliver high-quality, sustainable municipal services that support a vibrant, inclusive, and forward-looking community where residents thrive, businesses succeed, and nature is respected and protected.

Our vision is to foster a safe, diverse, and welcoming environment—one that honours its natural landscapes and rich heritage, supports thriving and inclusive neighbourhoods, nurtures a strong and balanced economy, and offers exceptional opportunities to live, learn, work, and play.

What We Offer?
This position is eligible for the following:

•Annual Salary Range: $122,588 - $153,234 (based on a 35-hour work week)
•Benefits: Regular full-time employees receive a comprehensive benefit package, with all premiums paid by the Town, an Employee Assistance Program, top-up maternity/parental leave benefits and life insurance.
•Eligibility to participate in the OMERS pension plan
•Paid time off, including vacation, incidental and volunteer days
•Employee perks/discounts: Discount on Active Living Pass and Perkopolis
•For further details of what we offer, please visit Why Milton

Position Summary
The Community Services Department is accepting applications for Manager, Road Operations.

Reporting to the Director, Facilities, Operations & Environment, this position manages the Road Operations division’s maintenance operations, asset management and contracted services. This position is accountable for work standards, quality control, planning, supervision and inspection of daily activities. Responsibilities include budget and business planning, delivering quality customer service to staff and residents in the community.

Major Job Responsibilities

Operational Management

• Assigns work and manages operation to ensure the Road Operations team meets the expectations of the community and corporation.

• Accountable for the daily maintenance programs, including managing work standards, short- and long-term maintenance planning, including supervision and inspection activities.

• Manages direct reports through effective coaching, goal setting, performance management, training and professional development.

• Manages and supports employee and labour relations matters, including the fair and consistent interpretation of the collective agreement.

• Maintains and regularly reviews policies and procedures to promote consistent and efficient daily operations, ensuring that all maintenance activities are conducted safely and comply with relevant regulations and legislation.

• Oversee and manage business processes to maintain assets on schedule and within budget aligned and consistent with corporate objectives.

• Consults with internal / external stakeholders to assess and manage service delivery standards.

Customer Service and Quality Assurance

• Responsible for organizing resources, planning for and adapting to change to ensure quality service to users. 

• Investigate, resolve and respond directly to customer complaints and concerns, ensuring they are addressed in a timely and professional manner.

• Identifies areas for improvement and contributes to the development and implementation of solutions that enhance cost efficiencies while maintaining high levels of customer service.

• Maintain systems and procedures for preventative maintenance, equipment care, and asset management, housekeeping and quality assurance.

• Provide guidance, advice, counselling as required to resolve escalated customer concerns through effective investigation, mediation and conflict resolution.

Budgeting and Financial Accountability

• Assists in the planning and development of the annual operating budget for Road Operations; monitors, controls and reports on the operating budget to ensure that budget targets and service objectives are being met.

• Assists in developing and preparing staffing requirements, plans and forecasts considering service levels, growth and programming, including schedules for different seasons to align with operational needs. 

Education & Experience

Minimum Qualifications

• Post-secondary college diploma in Civil Engineering Technology, Infrastructure Construction and Maintenance and /or related field or an equivalent combination of education, training and experience.

• 5 years progressive supervisory experience in municipal public works and/or road maintenance environment including Winter Maintenance in a unionized environment.

• 5 years’ experience and working knowledge of Minimum Maintenance Standards (MMS) and winter road, sidewalk, recreational trail/pathway maintenance

• Possess a thorough knowledge of Ontario Traffic Manuals

• Certified Roads Supervisor (Senior Level preferred)

• Strong knowledge and understanding of Minimum Maintenance standards and highway traffic act

• Strong knowledge of Occupational Health and Safety Act

• In depth knowledge of the operation of related equipment

• Proven ability to effectively manage a team with strong labour relations skills and experience, working within a unionized environment.

• Sound analytical, decision making, problem solving and leadership skills

• Excellent verbal and written communication skills, effective listening skills, and strong public relations, customer service and public speaking skills.

• Proficient knowledge in project management and budget administration

• Proficient in Windows based software

• A valid Ontario Driver’s License Class “G” with a satisfactory driving record

Preferred Qualifications

• Post-secondary degree in Civil Engineering Technology, Infrastructure Construction and Maintenance and /or related field or equivalent

• Training through Ontario Good Roads Association & Association of Ontario Road Supervisors

• 7 years progressive supervisory experience in municipal public works and/or road maintenance environment including winter maintenance road operations

• Experience with all municipal, provincial & federal legislation

• Experience with Occupational Health and Safety Act

• Certified Roads Superintendent (Senior Level preferred)

• Experience working with financial software

Note to Applicants

This posting is for an existing job vacancy.

The Town is an equal opportunity employer, committed to fostering a diverse, inclusive, accessible, and respectful workplace. We encourage applications from all qualified individuals and are dedicated to fair and transparent hiring practice,

We thank all who apply, however only those selected to move forward in the process will be contacted.

Accommodations

Should you be selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. We will work with you to ensure your full participation in the process.

How to Apply

Interested applicants are invited to apply online at www.milton.ca under the Employment Opportunities section. Please ensure your application is submitted by 11:59 pm on June 3, 2026.

If you are currently employed with the Town of Milton, please apply internally through the Jobs Hub app of your Workday account in order for your application to be processed as an internal applicant.

In accordance with the Freedom of Information and Privacy legislation, applicant information is collected under the authority of the Municipal Act and will be used strictly for candidate selection.