Manager, Quality Assurance, Complaint Investigations

Manager, Quality Assurance, Complaint Investigations

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with a high employer contribution.

• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position can be located out of our Abbott Park, IL location in the Transfusion Medicine, Diagnostics Division. We’re empowering smarter medical and economic decision-making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. 

As a Manager, Quality Assurance, Complaint Investigations, they will be responsible for sustaining the complaint investigation operation, while developing a team and leading projects to advance the lab for future expectations with regards to compliance, capabilities, and workforce output.

This role oversees engineers and leads for direct and indirect labor to sustain complaint investigations, and complaint returns. This role is responsible for establishing an operation that performs consistently to maintain requirements for investigation timeliness, and develop processes for new or updated products, while ensuring ongoing compliance and audit readiness per Abbott's Quality Policies and Global Regulations.

What You’ll Work On

• Oversee complaint investigation lab output and proficiency by developing strong teams and metrics to foster environment of continuous improvement

• Develop and maintain engineering team to advance investigation techniques for execution by direct labor workforce

• Support CAPA initiatives and ongoing projects to ensure ongoing proficiency in complaint investigations operation

• Represent Complaint Investigations lab for audits, projects, and generally acting as subject matter expert for complaint investigations processes.

• Develop metrics and presentations for Quality System Management reviews and associated requirements to ensure compliance and maintain performance

• Reviews and provides functional approval for project and quality system documentation

• Develops and implements plans, ensures milestones are met and prioritizes resource workload as required to meet commitments

• Measures and reports performance of personnel and process relative to targets

Required Qualifications

• Bachelor's Degree

• Minimum 7  years experience both overall and any industry specific experience

Preferred Qualifications

• Master's Degree (± 18 years) Preferred

• Experience working in process and test method development in a Quality management system, in collaborations with Quality Assurance/ with Operations and R&D

• Must have demonstrated solid knowledge and experience in the discipline.

• Demonstrated leadership competencies. Considered a Subject Matter Expert.

• Demonstrated ability to lead cross-functional projects.

• Flexibility, strong problem-solving skills, excellent written and oral communication skills, solid organizational ability, negotiation skills, with the ability to drive cross-functional teams.

• An emerging leader who demonstrates strong leadership competencies.

Apply Now

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, and on Facebook at https://www.facebook.com/AbbottCareers.