Manager, Provider Relations & Market Growth

JOB PURPOSE AND SUMMARY:

The Manager of Provider Relations & Market Growth is responsible for executing TOI’s delegated network and fee-for-service (FFS) growth strategy at the market level. This role serves as the primary local liaison between TOI clinics, provider partners, and payers—driving network performance, referral growth, and strong provider engagement.

The Manager plays a critical role in strengthening provider relationships, supporting delegated network performance, and ensuring effective execution of market-level growth initiatives aligned with enterprise strategy.

ESSENTIAL DUTIES AND RESPONSBILITIES:

• Build and manage strong relationships with referring providers, clinic leadership, and community partners to drive referral volume and network performance.
• Serve as the local point of contact for provider engagement, issue resolution, and relationship management.
• Support execution of delegated network strategies, including leakage reduction, utilization management coordination, and performance improvement initiatives.
• Collaborate with clinic operations teams to ensure access, scheduling efficiency, and provider satisfaction.
• Conduct outreach visits, in-services, and educational sessions with referring providers, office managers, and care teams.
• Monitor provider performance metrics, utilization trends, and referral patterns; escalate risks and opportunities to leadership.
• Partner with analytics and growth teams to interpret data and identify opportunities for fee for service growth.
• Support onboarding and integration of new providers and practices into the network.
• Deliver provider scorecards and performance insights related to UM compliance, access, and quality.
• Promote TOI pharmacy services and other enterprise offerings to drive awareness and utilization.
• Represent TOI at local community, professional, and industry events.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong understanding of healthcare delivery models, referral dynamics, and provider network operations.
• Working knowledge of value-based care and utilization management concepts.
• Ability to build trust and credibility with physicians, practice managers, and clinical staff.
• Strong interpersonal, presentation, and relationship-management skills.
• Data-informed mindset with the ability to interpret performance metrics and translate insights into action.
• Highly organized, self-directed, and comfortable working in a fast-paced, field-based environment.
• Excellent written and verbal communication skills.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

• Bachelor’s degree required.
• 5–8 years of experience in healthcare, provider relations, practice management, or market development.
• Experience working with physician practices, health systems, or payers in a capitation or value-based care environment preferred.
• Demonstrated success in relationship management, territory growth, or provider engagement roles.
• Willingness to travel up to 60–70% within assigned market.

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.