Manager Post Acute Care Network (RN)

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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview
The Manager of Post-Acute Community (PAC) Network Operations plays a critical role in the operationalization of the post-acute community network, ensuring seamless patient transitions and high-quality care coordination. This position emphasizes performance monitoring, and escalation resolution with PAC partners, including Skilled Nursing Facilities (SNFs), Acute Rehabilitation Units (ARUs), Long-Term Acute Care Hospitals (LTACHs), and Home Health Agencies (HHA).

Locations
Stanford Health Care

What you will do

• PAC Relationship Management:
  -Can Act as the primary point of contact for PAC network partners (LTACHs, ARUs, SNFs, HHAs) regarding program updates, performance, and issue resolution.
  - Oversee communication efforts and organize scheduled meetings with PACFs to clinically review LLOS and complex discharge cases for timely patient placements.
  - Oversee SHC capacity surge alert process, ensuring PAC facilities are informed of and can effectively respond to fluctuations in patient volume.
• Complex Discharge Coordination:
  - Serve as a resource for complex discharge planning, facilitating coordination among, PAC providers, and clinical teams.
  - Address escalated patient placement issues, including leased bed reviews for approval and managing long lengths of stay and complex discharge case escalations.
• Liaison for PAC & IP Case Management Collaboration:
  - Serve as the liaison between PAC providers and TOC case management to enhance communication, streamline workflows, and improve hand-offs.
  - Gather feedback from PAC providers to identify lessons learned and collaborate with Service Line leadership and TOC department to create educational opportunities that enhance care transition processes, and promote Service line specific workflows/programs.
• PAC Monitoring Reporting and Performance Reviews
  - Assists Director in monitoring PAC declinations and analyze trends to identify service gaps and inform partnership improvements.
  - Coordinate to maintain current scorecards, track performance metrics, and generate regular outcome reports to monitor patient outcomes with various post-acute care partners
  - Prepares meeting agendas and performance scorecards, ensuring action items are tracked and followed up on effectively.

Education Qualifications

• Bachelor’s Degree in Nursing required.
• Master of Science degree in MS, MBA, MPH, Nursing, Healthcare Administration, or a work-related discipline/field from an accredited college or university preferred.

Experience Qualifications

• 3-5 years of experience in healthcare coordination, discharge planning, or post-acute care setting required.

Required Knowledge, Skills and Abilities

• Strong organizational and communication skills, with demonstrated experience in facilitating meetings and managing complex tasks.
• Proficiency in data management and performance reporting.
• Ability to collaborate effectively with clinical teams and external partners.
• Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting, and advising, as well as flawless written communication.
• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
• Ability to work independently and exercise sound judgment in interactions with physicians, payers, patients, and their families.
• Ability to develop project measures of success, analyze progress and evaluate outcomes.
• Ability to cultivate relationships in the post-acute space, including community agencies.
• Knowledge of Post-acute levels of care such as Home Health, Hospice, AIM, Palliative Care, SNF, LTAC, B&C, Sub-acute, Acute rehab.

Preferred Knowledge, Skills and Abilities

• Knowledge of case management principles, processes, and their practical application.

Licenses and Certifications

• CA-RN (Registered Nurse) required

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience


Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.



You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $83.98 - $111.27 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.