Senior Operations Associate

About The Role (What You'll Be Doing)

• Strategic Problem-Solving. Identify the highest-impact opportunities across our end-to-end care model, take full ownership of delivering creative, autonomous solutions to ensure our services are intuitive, differentiated and built for long-term patient outcomes.
• Create Seamless Patient Journeys. Use patient insight and data to understand what drives trust, confidence, and action. Redesign journeys, consult flows, segmentation, and support models to remove friction, strengthen engagement, and maximise lifetime value.
• Patient-first approach. Embed empathy into every decision by deeply understanding patient needs ensuring that every improvement makes patients feel safe, clear, and supported.
• Lead Cross-Functional Delivery. Drive end-to-end execution of initiatives by collaborating closely with growth, engineering, and content teams, ensuring that changes are implemented to a high standard and align with business, clinical, and brand requirements.
• Performance Tracking. Define, monitor, and own key metrics across the patient experience; set clear baselines and targets; measure experiment results; and translate data into concrete next steps and recommendations.
• Build Scalable Systems. Develop processes and workflows that reduce bottlenecks, improve operational efficiency, and enable sustainable growth while maintaining a high-quality patient experience.

 

About You (Who you are)

• Ready to get stuck in. Proactive, ambitious, eager to learn, and quick to act.
• Persistent problem-solver. Relentless in overcoming obstacles and finding solutions.
• Team player. Prioritises collective success and collaboration.
• Growth-oriented. Seeks feedback and continuously improves.
• Systems thinker. Skilled at improving processes and driving outcomes.
• Analytical and data-driven. Makes sound decisions grounded in data.
• Clear communicator. Confident sharing updates across teams, business, and our remote workforce.

 

Experience Required

• ~4-5 years’ experience in startups/scaleups, consulting, or similar high-performance fields.
• Strong analytical skills; confident in Google Sheets/Excel and with data-driven decisions.
• Clear communicator who keeps stakeholders aligned.
• Problem-solver who owns outcomes, rolls up sleeves, and gets things done.
• Passionate about startups, healthcare, and using tech to improve services.
• People management experience, leading with clarity and empathy.
• No clinical background required - this is an operations role.

What’s Ahead in Australia

• Grow with us globally – Learn from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. We’ve been recognised on Hatch’s Hotlist as one of Australia’s top employers.
• Shape your career – Access learning budgets, conferences, certifications, peer shadowing, and a strong knowledge-sharing culture.
• Be an owner – Equity for everyone means you share in the success you help create.
• Work where well-being matters – Enjoy catered wellness talks, exercise classes, Whoop membership, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose – Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage – Benefit from generous parental and miscarriage leave, health and professional development leave, personal days, and access to our Employee Assistance Program.