Manager, Operations

About the role:

What you’ll do:

• Lead and develop a team of Operations Specialists across operational workflows
• Own team performance: set expectations, manage throughput, and ensure the team is meeting SLAs and transaction deadlines
• Design and iterate on workflows in partnership with operations leads, incorporating AI tooling to continuously improve efficiency and accuracy
• Serve as the primary escalation point for complex cases that require judgment beyond the specialist level
• Coordinate cross-functionally with acquisition, renovation, resale, and finance teams
• Partner with R&D and ops AI teams to identify automation opportunities, test new tools, and give feedback on what's working
• Build the culture of the team: hire people who want to work with AI, move fast, and improve the work every day
• Be the single accountable person for your function in Toronto

What you’ll bring:

• Hands-on comfort with AI tools and technology; you actively use AI in your own work and can coach a team to do the same
• Proven experience managing operations teams, in high-volume, deadline-driven environments
• Experience building or scaling operations teams; you know how to set culture and norms early
• Strong operational instincts: you can look at a workflow and quickly identify what's broken, what should be automated, and what needs a human
• Excellent communication and stakeholder management skills; you'll be the bridge between Toronto execution and US-based teams
• High accountability and bias toward action; you fix problems before they become someone else's escalation
• Comfortable in ambiguity; processes are still being built and you'll be a primary architect of how this team operates
• Opendoor is actively consolidating its internal tooling stack; comfort with new systems and change is essential

Compensation:

The compensation package offers a base salary plus Opendoor equity (RSUs). Pay varies by work location and may also depend on your qualifications, job-related knowledge, skills, and experience. We also offer a comprehensive package of benefits including unlimited PTO, medical/dental/vision insurance, life insurance, and 401(k) to eligible employees.