Manager of Partner Support, VGo

Information about the position 

As a Manager of Partner Support, VGo, you will ensure the effectiveness, scalability, and long-term sustainability of Vinted Go’s Support operations. By bridging internal teams, external Vendors, and strategic partners, you will drive service quality, efficiency, and customer experience while shaping the future of support in new markets and services.

In this position, you’ll 

• Set, monitor, and deliver customer support efficiency and quality targets across internal team and Vendors.
• Support the growth and development of team members.
• Drive performance management through data analysis, continuous improvement, and clear visibility on risks and priorities.
• Lead customer support work streams for new services and market launches, including support models, tools, channels, and quality standards.
• Turn customer feedback, performance insights, and Vendor input into actionable improvements in policies, processes, and tooling.
• Build strong long-term relationships with customer support Vendors and strategic partners, ensuring alignment with Vinted standards and business goals.
• Support risk and incident management while fostering collaboration, accountability, and growth across teams and Vendors.

About you 

• Proven experience in team management and as a successful people development lead.
• Previous experience in customer support environment.
• Focused on building operational excellence through process and policy improvements.
• Experienced in setting goals, analysing performance data, and turning strategy into action.
• Skilled in managing Vendors and stakeholders across different countries and teams.
• Confident in leading change and handling incidents in a structured way.
• Strong communicator with cross-cultural collaboration and executive reporting experience.
• Adaptable and comfortable working in fast-scaling, quality- and cost-driven environments.
• Excellent spoken & written English skills.
• Knowledge of of French would be considered as an advantage.

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Digital mental and emotional health support and Employee Assistant Program (EAP)
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is € 3292 - € 4458 gross per month.