Manager of Operations I FT I Olive Branch I

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Responsible for leadership and direction of departmental operations, business planning and fiscal operations for the program/service line. Establishes, builds, and develops relationships with physicians that increase physician utilization and referrals to the program/service line. Models behaviors as exemplified in MLH Mission, Vision and Values. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for leadership and direction of departmental operations, business planning and fiscal operations for the program/service line. Establishes, builds, and develops relationships with physicians that increase physician utilization and referrals to the program/service line. Models behaviors as exemplified in MLH Mission, Vision and Values. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Leadership & Direction: • Manage and coordinate daily operations of the assigned program/service line. • Assists with establishing growth objectives for the program/service line; ensures that market position is maintained or increased. • Communicates the goals of the program/service line and ensures timely execution; sets and manages performance targets, and coordinates activities with other departments. • Manages the activities of Associates; monitors performance, clarifies work expectations, establishes goals, and promotes cooperation among individuals and groups. Develops and implements processes through orientation, training and education to ensure that the competence of all staff members is assessed, maintained, improved and demonstrated. • Plans and schedules work ensuring distribution of assignments and adequate staffing based on workload and productivity standards.
• Business Planning/Financial • Manages fiscal operations for the program/service line including preparation of expense and capital budget recommendations, monitoring, verifying, and reconciling expenditures, coordinating financial reporting, and recommending rates for services. • In collaboration with marketing and/or planning & development, develops and supports business plans and strategies for new programs or services or expansion of existing services. • Prepares operational reports and analyses for the program/service line; makes recommendations or draws conclusions from operational data. • Monitors use of program/service line to ensure effective use of resources and assess needs for staff, equipment, and services based on actual or projected service utilization.
• Quality/Regulatory • Monitors trends in service by analyzing departmental procedures; identifies opportunities for operational efficiencies and quality of services provided. • Ensures compliance with external regulatory agencies for the program/service line. • Identifies and evaluates safety and risk management issues; intervenes and problem solves as required. • Reviews and maintains departmental policies and procedures on a regular basis. • Ensures compliance with accrediting standards, or manages activities required to achieve accreditation or other special status for the service line.
• Physician Relations/Business Development • Establishes relationships with key internal and external customers and service providers; builds strong collaborative relationships with referring physicians. • Recommends, develops, and implements strategies to increase physician utilization and loyalty to the hospital and/or service line. • Promotes problem solving and issue resolution between physicians, hospital administration, and healthcare staff. Investigates and coordinates resolution of service delivery problems or conflicts; formulates plans for resolution, follows-up to ensure effective resolution, and determines level of physician satisfaction. • Tracks trends in physician referral patterns for the program/service line; provides analysis of referral patterns for management review. • May have responsibility for developing new business relationships with identified target markets, particularly physicians, to increase utilization of the program/service line.

Education/Formal Training Requirements

• Required - Bachelor's Degree Healthcare Administration
• Preferred - Bachelor's Degree Business Administration/Management
• Preferred - Bachelor's Degree Finance
• Preferred - Master's Degree Business Administration/Management
• Preferred - Master's Degree Healthcare Administration

Work Experience Requirements

• Required - hospital administration 5-7 years
• Required - Patient care environment 5-7 years
• Required - Progressive responsibilities 5-7 years

Knowledge, Skills and Abilities

• Demonstrated ability to develop, build, and maintain working relationships with physicians and work collaboratively with health professionals at all levels to coordinate patient care and achieve strategic departmental goals.
• Knowledge of the business of healthcare (i.e. financial analysis, budgeting, project analysis/management, business planning).
• Ability to plan and schedule projects and facilitate/coordinate projects through teams across departments.
• Strong written and verbal communication skills with demonstrated facilitation skills.
• Skill and proficiency in standard software programs including but not limited to: Microsoft Word, Excel, PowerPoint
• Ability to lead and motivate individuals and groups of people toward the accomplishment of work and organizational goals.
• Skill in negotiating with and between individuals and groups of people, including Associates, management and physicians.
• Ability to plan and schedule tasks and projects and to maintain control of own and others’ work flow.
• Skill in developing and implementing long-range plans and programs.

Supervision Provided by this Position

• Manages the work of clinical and/or non-clinical staff supporting the service line.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.