Manager of IT Vendor Operations - India

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

Supports IT vendor management, software asset management, procurement coordination, and operational workflows. Role requires strong organizational skills, experience working with business, procurement and legal teams, and familiarity with IT vendors and VARs.

Section 2: Job Functions, Essential Duties and Responsibilities

1. Vendor & Procurement Management

- Support/co-ordinate end‑to‑end IT vendor lifecycle including onboarding, renewals, and offboarding for transactional and tactical volumes

- Coordinate with procurement, purchasing and legal teams for contract reviews, compliance requirements, and purchase order activities.

- Assist with RFx processes (RFI, RFQ, RFP) including requirement gathering, vendor communication, and evaluation.

- Maintain vendor documentation and ensure alignment with internal governance and audit needs.

2. Software Asset Management (SAM)

- Assist with software license tracking, renewals, and entitlement management.

- Coordinate with VARs for quotes, renewals, and license‑related clarifications.

- Maintain basic SAM tracking sheets and ensure documentation accuracy.

3. Procurement & Operational Workflow Support

- Manage operational procurement steps including requisition initiation, PO creation tracking, GRN coordination, and invoice follow‑ups.

- Assist supervisor to resolve PO, delivery, or invoicing discrepancies.

- Ensure timely submission of documents, vendor forms, and compliance artifacts.

4. Administrative & Documentation Support

- Schedule meetings, maintain documentation repositories, and follow up on action items.

- Maintain trackers for vendor performance, contract renewals, and procurement activities.

- Support document management using SharePoint or Box.

5. Tools & Technical Skills

- Strong Microsoft Excel skills (pivot tables, formulas, basic dashboards).

- Experience with SharePoint and Box for document management.

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision  

• N/A  - This is an individual contributor role.

Section 3:  Experience, Skills, Knowledge Requirements

 Bachelor’s degree in Business, IT, Supply Chain, or related field.

• Minimum 5 years of experience in IT vendor operations, procurement support, software asset management, or coordination roles.
• Understanding of procurement workflows, RFx processes, vendor governance, and basic contract terminology.
• Experience working with VARs and understanding OEM licensing basics.
• Strong documentation and coordination abilities.
• **Excellent communication skills—clear, concise, and confident when interacting with global stakeholders.**
• **Ability to work effectively in a matrixed organization across multiple time zones and functions.**
• **Comfortable collaborating with US‑based teams and adapting to global work cultures.**
• **Strong interpersonal skills, relationship‑building, and stakeholder management.**
• **Proactive, disciplined, and able to manage multiple priorities with minimal supervision.**
• Exposure to financial services industry (retirement savings, loans, recordkeeping) is a strong advantage

We are proud to be an Equal Opportunity Employer

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