Manager, Multimedia & Executive Technical Support

Hourly Pay Range:

$52.24 - $80.97 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Manager, Multimedia & Executive Technical Support
• Location: Arlington Heights, IL
• Full Time
• Hours: Monday-Friday, 8:00am - 4:30pm
• Travel to other Endeavor Health corporate sites & hospitals will be required as needed.

Job Summary:
The Manager, Multimedia and Executive Technical Support, provides leadership and advanced technical expertise for the design, implementation, and support of multimedia, audiovisual (AV), and unified communications (UC) systems across the enterprise. This role oversees the operation and maintenance of video conferencing solutions, digital collaboration tools, and multimedia environments that support both clinical and business workflows. The Manager partners closely with Network, Infrastructure, Clinical Informatics, Facilities, and Project Management teams to ensure seamless audio, video, and content delivery across multiple platforms and locations. The incumbent maintains a high standard of professionalism and acts as a trusted partner to stakeholders, providing reliable consultation on multimedia strategy, system design, and ongoing improvements. The incumbent also provides leadership and oversight of a white glove IT support framework, ensuring top-tier, highly responsive, and proactive technology support for senior executives and other high visibility stakeholders. This role is a working manager style role, so the incumbent will be expected to provide both multimedia and white glove support on a limited basis.

The successful candidate will possess a blend of technical acumen, strategic planning, and team leadership to ensure multimedia systems align with organizational goals and deliver a consistent, high quality end-user experience. Just as importantly, the candidate will ensure the senior executives and other high visibility stakeholders receive the highest level of support.

What you will do:

• Manages the multimedia operations team responsible for AV systems, unified communications platforms (Cisco Webex, Microsoft Teams, Zoom), conference room technologies, and digital signage. Develops and maintains standards, procedures, and best practices for multimedia support and integration.
• Plans, designs, and implements multimedia solutions for new construction, renovations, and technology refreshes. Collaborates with Facilities, Construction, and IT teams to ensure AV infrastructure meets organizational standards for performance, scalability, and security.
• Oversees the diagnosis, resolution, and escalation of complex multimedia issues. Ensures system uptime, quality assurance, and reliability of all AV and conferencing systems. Maintains detailed records of system configurations and service activities.
• Manages multimedia-related projects from concept through implementation, including vendor selection, procurement, installation, testing, and documentation. Ensures compliance with budgets, timelines, and service level expectations through strong project management and vendor coordination.
• Oversees a specialized team providing high touch and proactive IT support for senior executives and stakeholders.
• Ensures repaid response, minimal disruption, and anticipatory support for executive meetings, remote work, and strategic engagements.
• Identifies opportunities for improvement and modernization in the multimedia ecosystem. Evaluates new technologies and leads pilot programs to assess feasibility and impact.
• Mentors staff members, promotes knowledge sharing, and develops career growth plans. Provides leadership during system upgrades, technology rollouts, and enterprise initiatives.
• Other duties as assigned.

What you will need:

• Education: Bachelors degree (in science, technology, engineering, mathematics, or related fields) or equivalent work experience.
• Experience: Five (5) or more years of experience in a customer service support role with a Bachelor’s degree.
• Eight (8) or more years of experience in a customer service support role without a Bachelor’s degree.
• Unique or Preferred Skills:
• Experience working in a complex communication & conferencing environments e.g. Microsoft Teams, Cisco Collaboration, WebEx, Crestron, Poly, etc.
• Experience supporting C-Suite or executive leadership in a highly responsive or white glove capacity.
• Demonstrated ability to communicate effectively with senior leaders and manage sensitive, urgent, or confidential technical matters.
• Excellent verbal and written skills essential for providing positive customer service and good communication.
• Solid understanding of information processing fundamentals and best practices.
• Strong understanding of audiovisual integration, streaming media, and unified communications technologies.
• Ability to read, write, and comprehend detailed instructions, short correspondence, and memos.
• Personal and ethical accountability
• Demonstrates ability to plan, budget, and execute multimedia initiatives across multiple sites.
• A lean towards curiosity, out of the box thinking, and innovative solution development.
• Focus on people and active engagement in recruitment and retention of staff.

Benefits (For full time or part time positions):

• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.  

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. 

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.