At Genworth I CareScout, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.
We apply that same compassion and empathy as we work with each other and our local communities. Genworth I CareScout values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.
Our four values guide our strategy, our decisions, and our interactions:
• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what’s best for our customers and collaborate to drive progress.
• Make it happen. We work with intention toward a common purpose and forge ways forward together.
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.
Position Title
Manager, Internal and Executive Communications
Position Location
Richmond, VA
*This is a hybrid role requiring a minimum of two days on site in Genworth’s Headquarters office (with flexibility for additional days to meet business needs and travel as needed)
Your Role
Reporting to the Sr. Director, Internal and Executive Communications, the Manager, Internal and Executive Communications will be responsible for leading the strategic communications planning and execution of all internal communications for the Human Resources Organization and will provide direct internal communications support to the Chief Human Resources Officer.
What you will be doing
- Strategy & Planning: Develop and execute comprehensive internal communication plans that align with the HR Organization’s/company goals, mission, and values.
- Content Creation & Management: Produce engaging content for various channels, including, but not limited to, newsletters, emails, the intranet, digital signage, and, occasionally, video or social media.
- Leadership Communication: Work with HR leadership to develop content for All Hands (Town Halls), leadership updates, crisis communications, employee-facing campaigns, benefit updates, etc.
- Channel Oversight: Manage and optimize internal communication channels to ensure effective information flow and cadence.
- Employee Engagement & Culture: Help build a strong company culture, drive employee engagement, and foster a sense of community.
- Change Management: Develop, guide, and implement communication strategies during times of organizational change, restructuring, system rollouts/updates, etc.
- Measurement & Analytics: Where possible, design, implement, and track metrics to measure the effectiveness of communication strategies.
- Collaboration: Work closely with HR leaders, other members of the internal and executive communications team, and cross-functional partners to ensure consistent, clear, and aligned communications efforts.
What you bring
- Bachelor's degree in Communications, Public Relations, Journalism, or a related field or equivalent related experience.
- 5+ years of experience in internal communications or a similar role; experience supporting C-suite executives preferred.
- Exceptional writing, editing and proofreading skills.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Proficiency in MS Office including Co-pilot or other AI platforms along with digital communication tools such as intranet platforms, email marketing software and content management systems. Familiarity with digital communication tools and platforms, including social media and video production is a plus.
- Excellent interpersonal and communication skills, ability to work collaboratively with cross functional teams.
- Creative and strategic thinker with strong problem-solving abilities along with a high level of adaptability and flexibility in a fast-paced environment.
- Strong attention to detail and commitment to quality.
- Experience in a corporate environment, particularly within a large or complex organization preferred.
- Knowledge of employee engagement and change management principles preferred.
Employee Benefits & Well-Being
Genworth and CareScout associates make a difference in people's lives every day. We're committed to making a difference in our associates' lives
- Competitive Compensation & Total Rewards Incentives
- Comprehensive Healthcare Coverage
- Multiple 401(k) Savings Plan Options
- Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
- Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
- Disability, Life, and Long Term Care Insurance
- Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
- Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
- Caregiver and Mental Health Support Services