Manager: Freight Bill Audit and AP Recovery

Job Description

The Role

GM is seeking an outstanding individual to lead our Freight Bill Audit and AP Recovery workstreams.  The Manager, Freight Bill Audit and AP Recovery will develop, implement, and run business operation and transformation projects globally.  The successful candidate will also evaluate and re-imagine existing and approaches to continuous improvement. This position is a great career opportunity.

The deployment of emerging technology solutions including AI is a primary enabler for driving efficiency and automation into our business processes within GPSC.  This role will also be expected to build out a post payment audit operation for freight invoices including accessorial and other possible charges to recover overpayment that passed through our pre-payment audit operation.  Learnings from these recoveries will be shared upstream to enhance the pre-audit operation and eliminate root cause of overpayment.  This is a chance to develop your skills and expand your capabilities across a core set of SAP modules, purchasing systems, and audit tools and processes in a dynamic global organization. You will have the opportunity to grow and be recognized as a leading business professional.

This position supports the continued transformation and optimization of the Global Supplier Recovery and Claims organization that began in 2022.  This role serves as the point of contact between Suppliers/Carriers, finance, Operations, and IT, providing support to system users and the financial areas impacted by the transformations. The person in this role will drive business process improvement, while managing organizational change to mitigate the felt impact to the business. 

This person will also partner with their GPSC counterparts and other GM organizations to drive efficiencies and commonize processes. The ability to trouble-shoot and assist with complex issues is imperative.

This person will need to work closely with and influence IT and Project Management professionals and be able to work with many different types of personality to be successful in this role.

This person will be responsible for supervising the work of GM and contract resources on both a day-to-day basis and on project deliverables.  

We are looking for a leader with thorough logistics invoice audit, and process improvement capabilities.  Work involves a high level of independent judgment, decision making, creativity and initiative.

What You’ll Do

• Evaluate existing processes with curiosity and an eye for simplicity and transformation
• Evaluate proposed migration of work, document current state and propose future state, develop RASIC, KPIs, and change management documents and report project status to leadership regularly
• Work with various groups impacted by the transformation/migration projects to document current state and business requirements for the future state
• Assisting in user acceptance and/or simulation testing to obtain understanding of the system functionality, training content development and delivery, providing end user support and post-go live issue resolution. End user scope covers the entire request-to-pay (RTP) space, including plant / site customers (requestors), purchasing agents, suppliers, dealers, and accounts payable personnel
• Improve existing processes – including those impacting suppliers, accounting, business partners, and our 3rd party service provider
• Work with our 3rd party service provider to most efficiently deliver audit and recovery solutions
• Supervise a team of five GM salary professionals
• Effectively communicate with team members and business partners timely & clearly
• Develop project timelines and track milestones using appropriate tools to ensure timely project completion
• Proactively identify and resolve issues and conflicts within projects
• Develop and communicate progress reports, proposals, and recommendations to management
• Re-engineer activities to gain efficiencies and eliminate waste

Your Skills & Abilities (Required Qualifications)

• 15+ years of progressive professional experience in logistics audit
• 10+ years of experience working with GM logistics post payment audit
• 10+ years of experience providing exceptional service and support to end users
• 5+ Years leading people in a professional setting
• Hands-on experience with developing a post-payment logistics audit operation and associated processes
• Experience in Process Transformation
• Highly proficient computer skills in Microsoft Office (particularly Excel, Word, PowerPoint) and Outlook
• High Attention to Detail and demonstrated problem-solving and analytical abilities where problems are complex
• High levels of initiative, creativity, independent judgment and decision making
• Strong interpersonal skills and strong oral and written communication skills
• Ability to network and collaborate cross-functionally; demonstrated commitment to teamwork and partnerships
• Ability to prioritize assignments / projects and multi-task within restricted time constraints
• Ability to influence people that don’t report to you
• Embrace and manage change
• Ability to quickly understand new business processes and technology
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and cross departmental
• High level of interpersonal skills with all levels of management
• Ability to multi-task many related activities to achieve a common goal

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. The selected candidate will be required to travel at least 50% or more on a frequent basis. This job may be eligible for relocation benefits.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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