At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
Detailed Responsibilities:
- Holding pre-shift meetings to set the tone for daily operations while sharing crucial park operations information
- Support team member orientation and training to ensure all department staff are fully onboarded in a positive manner
- Overseeing service standards during park operating hours to ensure a high level of the guest experience
- Ensuring accurate daily, weekly and end of month inventory completion
- Fully engaged in managing park operations to obtain budgeted / financial targets
- Managing product transfers and requisition sheets to accurately track products during events
- Managing and resolving guest complaints
- Develop team members through training, feedback and coaching
- Managing team member incidents / accidents and following all required reporting procedures
- Completing daily operations readiness reports
- Completing a monthly department safety inspection
- Monthly safety training conducted for team members
- Managing team member scheduling in line with attendance forecasts
- Verifying payroll daily
- Manage menu processes
- Support and manage operations to ensure proper staffing levels are met
- Completing operational walks of the park
- Ensure compliance with all relevant regulations and policies
- Opening / Closing inspections of park operations
- Supporting other departments as demanded by the business
- Other duties/responsibilities as assigned
Skills & Qualifications
- 2+ years of experience in a food and beverage operational position. Multi-unit operational experience preferred
- Minimum High School diploma or equivalent. Hospitality or Business Management degree preferred
- High level of computer literacy - Proficient in Microsoft Excel and Word, and ability to quickly learn inventory management/ POS programs
- Passion for hospitality & operational excellence
- Excellent communication skills both written and verbal
- A role model for safety, guest service, attendance, cleanliness and grooming standards
- A valid Driver’s License and ability to meet company driving guidelines preferred
- SERV Safe Management & TABC certified or obtain full certification, within 30 days of job offer
- Lift, carry, push and pull up to 50lbs. on a frequent basis.
- Position engages in extensive walking and standing throughout work shift
- Frequent bending from waist to floor, kneeling, squatting, simple hand grasping work and fine hand manipulation (computer work/typing, writing).
- Occasional overhead reaching and climbing stairs and ladders
- Work both indoors and outdoors, exposed to a variety of weather conditions
- Able to work a flexible schedule (Includes: Weekends, holidays, catering events and evening hours)
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.