Manager Financial Solutions

APPLICATION DEADLINE: DECEMBER 17, 2025

What is the opportunity?

To lead and coach a team of service professionals to deliver exceptional client experience and performance results by maximizing every client interaction throughout the branch (ATM, Banking Hall, Counter, and Office)

As a leader, you have responsibility for the performance and contribution of your team and as a member of the branch leadership team the full team, through ongoing development of employees, consistent routines to ensure a high level of employee capability and engagement. You represent RBC within the community/area/market, building RBC presence and sourcing business opportunities. You share in the common goals, purpose, vision, and values with other RBC partners, building relationships and encouraging collaboration across all roles.

What will you do?

• You are a managing partner with the Branch Manager, sharing responsibility for the branch sales performance, cash management, operational effectiveness, client and employee experience
• You build a team of highly engaged employees ensuring you and  your team demonstrate an understanding of the market, and clients through discovery, to present solutions that directly address the client’s banking needs, deliver an exceptional client experience, and bring value to our clients
• You are an advocate for clients by promoting problem resolution at first point of contact, leading client loyalty improvement activities across the branch team
• You champion digital enablement and ensure your team takes every opportunity to introduce, educate and guide clients to the convenience and flexibility of online and mobile digital solutions
• You directly interact with clients through your retailing activities, observational coaching, trailer calls and managing client escalations
• You are accountable and you take appropriate actions to close gaps identified through client surveys, audits, operational, credit and compliance reviews and through effective Practice Management routines.
• You plan and actively participate in market/community/area events and business development activities to expand and strengthen RBC’s brand and reputation in the market/community/area

What do you need to succeed?

Must have

• Minimum of 3 years Personal Banking experience
• Proven customer service and operations acumen with a track record of success in a client-focused, target-driven performance culture
• Demonstrated passion for exceptional client experience and providing the full range of  financial solutions to meet client needs
• Demonstrated leadership, strong coaching, people development and mentoring skills
• Ability to multi-task and prioritize, balancing employee, client, and operational activities
• Strong verbal and written communication skills
• University degree in Business, Finance, Banking, or equivalent qualifications (consideration will be given to individuals pursuing a degree or long tenure with RBC)

Nice to have

• 1-2 years credit experience

What’s in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Leaders who help your development through coaching and managing opportunities
• Ability to make a difference and lasting impact on the lives of the client and communities we serve
• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

24 SHEDDEN ROAD:GEORGE TOWNGeorge TownCayman Islands37.5Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2025-12-102025-12-18

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.