Job Title
Manager - Facility
Job Description Summary
Job Description
[Site Operation]
- To achieve the timely and efficient delivery of C&W - PMSI to client , in support of their business needs in accordance with the service levels and Key Performance Indicators.
- SPOC on behalf of Cushman Wakefield.
- Recommend and support on Site’s Critical Operations and deliverables.
- Deliver high quality, prompt and courteous Services in support of customers’ business needs.
- To liaise with the client regarding matters on delegated levels of authority.
Facilities Operation
- Manage/Supervise and monitor the functions of facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by client’s SPOC under purview of Contract.
- Monitor the process of reporting and follow up of requests & complaints from Teleperformance staff stationed at the building to client SPOC .
- Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
- Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
- Supervise in coordination with client on closures of SNAGs on weekly basis.
- Support Transition team in seamless HOTO of the Facility
- To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
- Advise on additional purchase upon request and approval from client SPOC .
- Manage and Supervise process of Technical and Soft Services is followed to ensure a safe, healthy & hygienic working environment.
- Initiate Daily, Weekly and Monthly Meetings with client SPOC and take follow ups on the Minutes of the Meetings till closures.
Systems & Procedures
- Adapting C&W processes and systems to meet local requirements and agreeing with client SPOC .
- Implementing C&W processes and systems.
- Training staff on processes and systems.
- Health & Safety and Environmental
- Conduct Risk Assessments of all activities
- Implement safe working systems.
- Training on H&SE systems
- Ensuring compliance as per C&W H&SE processes and systems.
- Ensuring Accident Log is kept up to date
- Reporting H&SE statistics and incidents in Monthly Report.
Vendor Management
- To liaise with contractors, collect quotations and prepare quotation analysis.
- To keep and revise the existing contracts with different vendors
- To liaise with vendors on contract renewal
- To compare, evaluate and recommend vendors
- Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.
Purchasing
- Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure.
- To monitor delivery from approved supplier and ensure they follow the SLAs.
- Cost Analysis report to be submitted with optimization on pilferages .
Engineering Management
- Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to SPOC with suitable Plan of Action
- Adherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines.
- Review reports on engineering systems operation and maintenance .
- Initiate training session on technical service with SME technical (C&W) periodically.
INCO: “Cushman & Wakefield”