Manager, Entertainment and Events

REQ14443 Manager, Entertainment and Events (Open)

POSITION SUMMARY:

The Manager, Entertainment & Events leads the planning, coordination, execution and oversight of all entertainment programming and events at the property. This role ensures high-quality guest experiences through live performances, special events, corporate functions, promotions, and brand activations, in alignment with the resort/casino business strategy.

PRIMARY RESPONSIBILITIES:

Develop and execute the entertainment & events strategy, including live shows, talent engagement, themed nights, guest-experience enhancements, and event calendar. Plan, manage and oversee all stages of event lifecycle: concept development, budgeting, vendor management, logistics, scheduling, production, staffing, guest flow, safety and quality. Manage relationships with entertainers, production companies, agencies, suppliers, and negotiate terms, contracts and budgets. Oversee event marketing and promotion in coordination with Casino Marketing, Events & Promotions, Loyalty, Club Services teams. Monitor event performance: guest feedback, attendance, revenue, cost-effectiveness, KPIs; prepare post‐event reports and recommend improvements. Coordinate with operations (F&B, gaming floor, security, guest services, transport) to ensure integrated guest experience. Lead and develop the Entertainment & Events team, set objectives, coach and manage performance. Ensure regulatory/compliance aspects (licenses, permits, health & safety, insurance) are adhered to for all events. Keep abreast of market trends in entertainment and events, competitor offerings, guest preferences; propose innovative ideas for differentiation. Manage budget for entertainment/events department; control costs, achieve revenue targets, and optimize return on investment.

REQUIREMENTS & QUALIFICATIONS:

Experience:

• Minimum 3-5 years experience in entertainment/events management, preferably in hospitality, resort, casino or large venue operations.
• Proven track record in designing and executing large-scale events and live entertainment.

Education:

• Bachelor’s in Hospitality Management, Event Management, Business Administration or related field.

Skills / Competencies:

• Excellent organisational, negotiation, vendor-management and budgeting skills.
• Strong communication, leadership and team management capabilities.
• Ability to work under pressure, meet tight deadlines, manage multiple parallel projects.
• Creative mindset, guest-centric orientation, and strong sense of production quality.