Manager, Data Science

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Analytics, Insights, & Artificial Intelligence

Pay Details:

$96,900 - 136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Description:

Within AI2 (Analytics, Insights and Artificial Intelligence), the NACO (North American Customer Operations) team supports the day-to-day activities of the NACO businesses by providing consultative support with data & analytics-based business insights and/or solutions to guide decision making and/or strategic planning.  We work with business partners to address their analytics needs by providing end-to-end support of data, reporting, analytics, insights, and artificial intelligence solutions. AI2 is an exciting team to be a part of as we are transforming how we provide key insights and opportunities for our business partners to better serve our customers.

About this Role:

You'll take the helm of a diverse, inclusive and collaborative group of Data Scientists & Business Intelligence Analysts supporting the NACO (North American Customer Operations) business. As a leader with vision, you will drive forward a strategic analytics agenda at the forefront of operational efficiency, customer interactions, and revenue-driven strategy through a multi-pronged roadmap across analytics, AI/ML and business intelligence. You'll bring your talent for relationship-building to the forefront, working closely with business leaders to drive value through creative and innovative analytical solutions. You'll work together to master business objectives and identify opportunities for driving value. From there, you will oversee the development of ongoing analytics projects and initiatives, using your vast expertise to walk them through the process and provide ongoing support.

Most importantly, your leadership inspires leadership in others, as well as the drive to execute with speed and precision and help bring TD into the future of business.

As a Manager, Data Science you will:

• Own and drive the full analytics roadmap for Canadian Banking Contact Center (CBCC) business areas, including analytics & insight, business intelligence and AI/ML initiatives to drive significant business value. Areas of focus may change depending on needs of the business but can include:
  • Provide insights to contact center executives to reshape customer interaction strategies with goal of achieving better operational efficiencies
  • Design creative solutions to help contact center leaders achieving revenue generation goals in various types of products
  • Utilize customer interaction records and voice of customers to drive initiatives that deepen customer relationships
  • Support data & reporting need for enterprise capabilities launch
• Lead a team of Data Science professionals ensuring alignment to vision and roadmap, with entrepreneurial mindset which translates to end-to-end ownership and strategic prioritization with return ratio being the key
• Build trusted relationships with CBCC business partners and other key internal and external stakeholders (control partners, technology, etc.) to facilitate collaboration on analytical solutions to key business problems
• Act as a “Single Point of Contact" analytics expert for strategy related initiatives.
• Review and craft executive presentation materials to facilitate key strategic discussions and provide thought leadership for executive audiences.
• Partner with other internal AI2 and Layer 6 teams to advance analytics and artificial intelligence capabilities across the organization.
• Manage the workload of your analytics team, assigning data requests to staff based on skills and development needs, ensuring alignment with business priorities and timely delivery of desired outcomes.
• Attract, motivate and retain a highly diverse, qualified, and engaged team to fulfill current and future business needs, creating and sustaining a highly performing inclusive culture.
• Ensure team uses knowledge of data capabilities across the organization to build and deliver on business analytics and insights

Job Requirements:

• Advanced university degree in Statistics, Mathematics, Engineering, Economics or other analytically based discipline
• Five (5) or more years relevant experience
• Experience in leading analytic teams or use cases
• Passionate about people leadership and development
• Strong technical skills to lead some advanced analytic use cases (SQL, Python, Pyspark)
• Great stakeholder management skills to support driving analytics focused agenda
• Acute business acumen and familiarity with credit card products
• Intellectual curiosity and Strategic Thinker
• Excellent interpersonal and communication skills, both written and verbal; ability to communicate analytics concepts to non-technical audiences at executive levels
• In-depth industry knowledge, including current big data trends and challenges globally

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet