Manager, Customer Service

Bunge and Viterra have now combined to become one company. Our ~37,000 employees – the driving force behind our success – are dedicated to one purpose: connecting farmers to consumers to deliver essential food, feed and fuel to the world. As a newly combined company, we are guided by our shared values in all that we do:

• We are one team.

• We lead the way.

• We do what’s right. 

We are passionate, bold and driven. Together, we lead the way to deliver results for our customers, each other and the world. 

While we work to integrate our job opportunities, candidates are encouraged to explore positions posted on behalf of both Bunge and Viterra.

A Day in the Life: 

The Manager, Customer Service is accountable for achieving business results by developing and maintaining relationships with customers within a defined area. They are responsible for managing and operating a high-volume grain handling facility and conducting business on farm within a defined market area. On a rotational basis, the Manager, Customer Service may serve as a team leader for assigned grain handling facilities within the area.

What You’ll Be Doing:

• Accountable for managing a high-volume grain facility within a defined marketing area. This includes meeting or exceeding financial and operating targets while maintaining a balance with customer service objectives.

• Develops and maintains effective business relationships with current and potential customers, based upon an approach of targeting customers with whom the company can profitably do business.

• Supervises, trains, and conducts performance and development reviews with facility staff (small to medium staff complement).

• Hires, promotes, and discharges staff within company policy and provides for effective staff development.

• Provides information and advice to current and potential customers and proactively seeks to become involved in the business decision-making process of targeted customers and assists them in making farm production and marketing decisions.

• Maintains and analyzes a database/record of customer profiles (e.g. commodities produced, product usage and service requirements) to identify, categorize and prioritize customer contacts. Scans and interprets the database, shares relevant information (trends, market needs and business opportunities) with market area team members, and recommends programs and services to meet and exceed customer needs.

• Keeps informed of competitor activities within the market area and recommends marketing program and service changes.

• Purchases grain at a grain handling facility or by contacting producers on-farm, including the authority to negotiate terms within defined limits.

• Coordinates the movement of grain and farm supplies with customers and market area staff.

• Participates in market area promotional activities.

• Develops and maintains effective relationships with key local stakeholders, including elected officials, market area staff, area truckers, competitors, other agribusiness service providers, including people who can provide agrology or marketing services for customers.

• Accountable for meeting and exceeding facility housekeeping and maintenance performance standards, and ensuring that a regular preventative maintenance program is carried out.

• In conjunction with the Country Assets group, ensures continuous improvement in the areas of health & safety, business process, environment and security.

• In conjunction with the Regional Manager, develops and implements performance objectives and related measurements, regularly monitors progress towards objectives and takes appropriate corrective actions as required.

• Performs other duties as required.

Skills/Experience Requirements: 

• Minimum five (5) years of progressively responsible experience in agri-business and/or other related customer service function.

• Grade 12 or recognized equivalent, supplemented with successful completion of an Agri-Business Certificate, or equivalent post-secondary education.

• Equivalent combinations of education and experience that result in the required level of knowledge skill and competence will be considered.

• Must possess a valid class 5 driver’s license.

What We Offer:

• Motivated learning alongside high-performing colleagues

• A competitive salary and comprehensive benefits

• Short-Term Incentive Plan offering additional earning potential in the form of an annual bonus

• Future security through a Retirement Savings Plan

Employment Type:

Regular

Posting Close Date:

4/30/2026