At Contentsquare, we put the customer at the heart of our business! That is why we need you – an exceptional Customer Experience Manager who will provide outstanding service to our existing clients and ensure our clients become our product ambassadors.
We are looking to hire versatile individuals who take pride in everything they do, build trust and care for the people around them and have the desire to develop themselves. Within your role you will predominantly support our Sales, Product, Customer Success, and Marketing teams. Doing so, you will be working with our customers, creating a community amongst existing clients, involving them in our decision process, providing them with the best experience and CS solutions possible, relying on them to advocate our prospects. In this unique role, you lead our Customer Experience programs and events for France, from our Paris office and collaborate with our WW Customer Experience team in our global offices.
Establish significant and trustful customer relationships through our results-driven approach
Define, plan and launch effective and creative Client Club customer events and other activities on a quarterly basis that are regional, industry as well as role-specific to our clients
Be owner of your local budget as well as your yearly roadmap to match your objectives (customers engagement, growth & advocacy)
Align with your internal stakeholders and department leaders in your regions to match serve your objectives as well as the market development
Develop strong, trusted and long term relationship with C Level/power users/key decision makers at our clients,
Write content material to make each of your touch points & events impactful
In the side of Customer Success Team, support our clients to maximize their usage of the platform, and the value they get from it (or the Contentsquare ecosystem)
Grow and maintain a network of committed and trusted client Ambassadors for external reviews, feedback, speaking opportunities and various other tasks such as sales reference and referrals
Create & support sales pipeline opportunities by assisting our customers to know each and every feature CS provides
At least 3/5 years of work experience within a relevant field or similar position
A self-starter with a genuine desire to create an exceptional and meaningful customer experience
A skilled networker and an ambassador of any product you support
Comfortable taking initiative to bring on new insights and present them to senior leaders, executives, and stakeholders
A creative problem solver who is not afraid to try new things and to engage a wide audience
Excellent time management and organization skills with strong attention to detail
A project manager with an understanding of how to handle the priorities of multiple stakeholders
Able to adapt in a fast-paced environment
Ability to quickly ramp up on different tools: Salesforce, Monday, Marketo
You speak and write fluent professional French & English
Willingness to Travel once a quarter for regional roadshow or tradeshow
A network within the SaaS and/or digital sector would be preferable