Manager, Creative Services-4

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Marketing

Pay Details:

$96,900 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

KEY ACCOUNTABILITIES

CUSTOMER

• Manage the team in the development and/or delivery of creative services and solutions to address enterprise/business needs/plans, ensuring alignment with internal marketing standards and/or goals
• Manage the team’s creation and/or production/fulfilment of marketing materials/visuals (print/digital) for internal clients  that meet business objectives on project briefs within established timelines, ensuring they work with established templates as required
• Ensure effective delivery and management of programs/project plans by assigning and tracking workgroup projects, ensuring established processes are followed, and delivering all projects on strategy, on time, on budget and error free
• Exercise understanding of TD business objectives and responsible for delivery of consistent, high quality branded offline and online materials/editorial in print/digital formats that align to Brand and business objectives
• Evaluate creative brief for strategic content requirements, develop strategic, customer-facing marketing content; present creative effectively and provide direction based on feedback
• Provide direction and exhibit strong creative judgment/technical guidance ensuring the team achieves the highest possible creative/production standards for all materials regardless of medium
• Ensure team produces creative work within brand standards, and where applicable also encourage development of new interpretations of the brand standards and out-of-the-box approaches to grow the verbal and visual identity of the brand; leverage brand expertise to provide direction on the development of innovative creative solutions
• May manage the development of new creative concepts and adapt existing creative from briefs
• May oversee editorial services, manage the development of copy as required, and provide insight for content development and messaging across channels; ensure all content is on strategy and meets project objectives
• Work closely with Creative Director and other creative domain leads/teams to ensure a cohesive relationship between copy, design, production, print, fulfilment etc.
• Work with Creative Director to drive innovative concept development; present to Marketing partners and influencing key stakeholders
• Provide quality assurance of all creative deliverables and ensure creative is developed in alignment with brand guidelines
• May negotiate with vendors and other external partners for printing, digital, photography etc. ensuring the use of strategically-sourced vendors when possible
• Responsible to ensure creative assets are managed and archived per the defined process
• Oversee the team in the creation of templates and guidelines for TD corporate, marketing and other business units
• May manage proofreading and quality control resources to ensure high quality deliverables are provided to production vendors
• Work with vendors as appropriate to problem solve production issues
• Develop an understanding of TD businesses and products and remain current with key business initiatives to deliver effective marketing solutions for respective projects
• Confidently and diplomatically steward new ideas through the organization on behalf of the team and profile win/share learnings
• Incorporate lessons learned into current and future projects
• Continuously enhance knowledge and keep abreast of leading-edge capabilities and trends in own field of expertise
• Cultivate a culture of professionalism and collaboration, build strong relationships with partners, be seen as a trusted advisor
• Interpret metrics for use in continuous improvement
• Facilitate ideation and brainstorming
• Responsible to meet or exceed service level agreements and project deliverables, and deliver on-budget

SHAREHOLDER

• Contribute to the development of the business plan, operationalize the plan and deliver on assigned service/functionality
• Work with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness and scale
• Monitor and communicate effectiveness of strategies, programs, and practices related to own area of accountability
• Ensure programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
• Set the standards for operations and manageability across the business/function
• Proactively identify key business opportunities, research and recommend enhancements/ modifications, develop strategies to achieve recommendations
• Meet standards for productivity and efficiency, implement process improvements, execute on change, supporting adherence, tracking and realizing benefits
• Coordinate activities with partners across the organization, may include HR, Technology, Finance, Risk Mgmt etc.
• Ensure team operates in compliance with applicable internal and external requirements, and employees comply with Bank and industry codes of conduct
• Ensure appropriate reporting and escalation of issues based on risk profile
• Coach employees to deliver on the business service and operating model
• Lead relationships with business lines / corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
• Lead or contribute to cross-functional/enterprise initiatives as an organizational/subject matter expert helping to identify risk/provide guidance for complex situations
• Protect the interests of the organization – identify and manage risks, escalate non-standard, high risk transactions/activities as necessary
• Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

EMPLOYEE / TEAM

• Provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Responsible for management of the overall team providing both leadership and guidance
• Set targets and objectives for the team, and deliver results
• Grow team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered
• Lead a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Share knowledge, information, skills, and subject matter expertise among the team and ensure the timely communication of issues and encourage good working relationships with other functions and teams
• Support an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes
• Recruit for all hires to ensure a highly diverse, qualified workforce to achieve business objectives
• Establish and foster a cohesive team; promote a fair and equitable environment that supports a diverse workforce and encourage the team to achieve common goals and objectives
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Leads and manages a diverse team of  creative professionals and overall operation of a multiple creative disciplines, for a range of projects from low to high complexity
• Grows talent, develops skills and capabilities of team to achieve career goals, support project / initiative success and achieve business results
• Ability to present and make recommendations to senior management and executives
• Ensures an integrated approach with other business areas, broader organization, and enterprise as appropriate
• Coordinates and prioritizes multiple initiatives and manages resource allocation
• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB
• Provides support and contributes to the overall discipline and strategy for respective areas
• Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise
• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines
• Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function / business
• Focus on short to medium-term issues (e.g. 6-12 months)
• Generally reports to a Creative Director or executive with broader mandate

EXPERIENCE & EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• 7+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet