Manager, Client Administration

Role Summary

Manages a Retirement Plan Management team responsible for providing high-quality operational and administrative support to clients. Responsible for ensuring that good client relations are maintained and that client retirement plans are operating efficiently and effectively.

Responsibilities

• Fosters a culture of strong accountability while ensuring the team consistently follows established operational and administrative processes.
• Analyzes trends and recommends process enhancements to improve team performance.
• Acts as an escalation point for complex problems that less experienced resources cannot solve.
• Provides input into decision-making processes.
• Communicates with clients and prospects to support their operational and administrative needs and ensure high client satisfaction.
• Partners alongside service teams, including relationship managers, to engage clients on proactive plan reviews, issue remediation and ongoing service. 
• Tracks and reports on team deliverables.
• Coaches and guides assigned staff to improve the execution of security and business continuity activities and achievement of goals.
• Manages staff development and talent management processes.
• Coaches and counsel’ staff as well as determine staffing and compensation recommendations, and participates in hiring and termination decisions.
• Provides subject matter expertise and leadership support for business initiatives.
• Drives adoption and execution of business initiatives.

Qualifications

Required:

• Bachelor's degree or the equivalent combination of education and relevant experience AND
• 5+ years of total relevant work experience

Preferred:

• ASPPA Credentials such as QKA, QPA, etc. or certificates such as RPF or similar Foundational Retirement plan knowledge
• Account management experience
• Project management experience

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

Base Salary Ranges

Please review the job posting for the location of this specific opportunity.

$100,000 - $151,000 for the location of: Maryland, Colorado, Washington and remote workers
$100,000 - $151,000 for the location of: Washington, D.C.
$100,000 - $151,000 for the location of: New York, California

Placement within the range provided above is based on the individual’s relevant experience and skills for the role.  Base salary is only one component of our total compensation package.  Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance.

Commitment to Diversity, Equity, and Inclusion

At T. Rowe Price, our associates are our greatest asset. We thrive because our company culture is built on inclusion and because we sustain a work environment where associates can bring their best selves to work every day. The backgrounds, talents, and experiences of our global associates allow us to embrace new ideas and perspectives that move our business priorities forward and enable us to deliver strong client outcomes. Here, you can expect equal opportunity and fair and consistent treatment for all. 

Benefits

T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law.