About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your New Role
• Strategy and Planning
•Support the implementation of claims management strategies and objectives for the region / branch
•Policy, Process and Procedures
•Maintain current knowledge of insurance guidelines and policy changes and modifications
•Contribute to the refinement of processes and procedures to improve Claims systems and procedures
•Approve claims within appropriate authority levels
•Environmental Awareness/Customer Focus
•Maintain good client relationships with the insured, agents, service providers and the general public
•Respond to client requests in accordance with service standards
•Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
•Technical Performance
•Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels
•Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership
•May supervise the investigation and settlement of all claims within the team
•People Management
•Supervise Claims staff
About You
• Customer service
• Organizational and communication skills
• Analytical and negotiation skills
• Basic English Communication Skills
• Relevant tertiary or industry qualifications
• At least 7 years experience in insurance
• Strong knowledge of insurance industry and claims processes
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Your career. At the heart of it.
Skills:
Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team DevelopmentHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.