Manager, Business Process Engineering

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Management_Executive 609

Pay Range: $113,200.00 - $203,800.00

Job Description

 

If you are inspired by building systems that help people thrive, this role offers the opportunity to shape the processes that power student and employee success at scale. As the Manager of Business Process Engineering, you will help WGU operationalize its mission by leading a team that engineers efficient, student‑centered processes across the university. Your work will directly influence how WGU delivers on its promise of access, quality, and outcomes.

About the Institutional Portfolio Management Department

Institutional Portfolio Management (IPM) sits within the CFO organization and drives strategic execution across the WGU system. The department manages portfolios of enterprise initiatives aligned to WGU’s strategic plan. IPM enables leaders to execute bold, system‑wide change by designing innovative business processes that improve productivity and scale, building enterprise capabilities in Agile Innovation and Portfolio Management, and identifying risks while driving cost efficiency and waste reduction.

About the Business Process Engineering Team

The Business Process Engineering (BPE) team is responsible for building and optimizing the processes that support WGU’s end‑to‑end operations. The team advances WGU’s business process maturity, creates clarity in complex systems, and designs scalable, future‑ready processes that support growth. Every BPE initiative is tied to improved student and employee experiences, operational efficiency, and enterprise-wide alignment.

Role Overview

The Manager of Business Process Engineering leads a team of Business Process Engineers and reports to the Vice President of Institutional Portfolio Management. This role is responsible for engineering new or re‑engineering existing processes to support WGU’s long‑term strategy and near‑term operational goals. The manager oversees process design, implementation, measurement, and continuous improvement across key portfolios while collaborating with stakeholders across the university. This is a high‑visibility role that engages in major transformation initiatives and requires strong leadership, executive communication, and technical process design expertise.

What You’ll Do

• Lead and develop a team of process engineers, providing direction, coaching, and performance management to ensure high-quality execution.
• Guide end‑to‑end analysis of existing business processes to identify inefficiencies, friction points, and opportunities for improvement.
• Partner with cross-functional teams to design, document, and implement future‑state processes and value chains that align with WGU’s strategic goals.
• Use data analysis, Lean, and Six Sigma methodologies to uncover insights, support decision‑making, and drive continuous improvement.
• Support organizational change management by collaborating with stakeholders and Change Managers to ensure effective adoption of new processes.

What You’ll Bring

• Bachelor’s degree in an engineering discipline (industrial, service systems, mechanical, chemical, electrical, etc.).
• 4 years of experience in business process engineering, management, or improvement roles, including 2 years of experience in service industries such as higher education, healthcare, or hospitality.
• Lean Six Sigma Black Belt or Master Black Belt certification.

Bonus Points

• Lean Silver or Gold certification (or willingness to obtain within 2–3 years).

What to Expect

At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration.
We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission.

Interview Steps

• Introductory call
• Hiring manager interview
• Onsite interview

Work Location

This is a full‑time, in‑office position at WGU’s office in Salt Lake City, Utah.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.