The Opportunity:
Reporting to the Senior Director, Commercial Operations, LATAM, as the Manager, Business Operations & Customer Service, you will be accountable for all aspects related to LATAM Operations activities, manage and oversee a variety of critical business functions in support of the commercial team. You will be responsible for leading import and export operational readiness and execution for LSSA as well as responsible for supporting the delivery in time in full SH and NH campaigns, as well as dotted line accountability for establishing best practices for Demand Management. You will drive through with Global Demand Planning the monthly updating of 3 year forecast, will be responsible for committing to the final locked campaigns plan & finally executing plan through to delivery to End Customers. You will be responsible for ensuring supply prioritization in line with regional strategy and country market requirements, that ensures each campaign is executed in line with supply & commercial commitment to our customers, whist ensuring on-time supply is a priority in delivering operational excellence and customer experience. You will be required to possess strong Foreign Trade knowledge and will be required to work with cross functional team of key stakeholders in Commercial Operations, Quality, Finance, Supply Chain, Procurement & IT Functional Teams to ensure delivery in line with Global & Regional Priorities.
This is a hybrid role, which offers a combination of an onsite and remote work schedule. #LI-hybrid
The Role:
Customer Service
- LATAM Commercial lead on cross-functional team to ensure awareness and immediate remedial action planning to mitigate risk to supply plan during the campaign due to, but not limited to, supply deviations, failures and change controls.
- Identify and monitoring gaps in supply by tracking and reporting of on time delivery vs committed supply, generating solutions for mitigating supply issues.
- Commercial Lead in CCI (Continuous Campaign Improvement) for LATAM, ensuring that any improvements to demand and campaign management are fully understood and mitigating actions are undertaken to improve on Customer Experience.
- Ensure flawless communication and activities tracking and monitoring across teams.
Documentation Management
- Lead documentation collection and management.
- Lead interaction with authorities and stakeholders during campaign.
- Operational Leader defining documentations requirements.
- Drive the identification of tenders eligible for the Company portfolio assuring Company registration in tender authority platforms.
- Provide to authorities with reports on delivery status and updates.
Foreign Trade
- Front person before Customs officers across LATAM.
- End to End responsibilities for all foreign trade activities of Seqirus LATAM, Importation and Exportation, including defining operational model, means of transport, inbound logistics service contract, local conditioning activities and GS1 codification standards.
- Forwarder and Customs Broker relationship owner, including development of Commercial Contracts.
- To manage foreign trade activities and relationships with clients and Seqirus sites.
Interface with Manufacturing Sites
- To lead operational model set-up for each LATAM market.
- To track and manage local activities from shipment arrival to local batch release to market.
- To anticipate changes to plans. To assess and propose alternatives solutions.
- Coordinates the stock reconciliation with the 3PL and Finance.
- Partners with and provide feedback to Commercial area.
- Collaborating with Supply Chain (SC) to optimize local distribution costs.
- Ensuring packaging strategy to maximize flexibility across countries in coordination with Regulatory and SC.
Your Skills & Abilities:
- Bachelor’s Degree required, preferably in Engineering or Business Admin or other business disciplines.
- Fluent in English both spoken and written.
- At least 5 years’ experience in Supply Chain, Planning, Customer Service and/or Commercial Operations.
- Experience in Pharma industry, vaccines field is a plus.
- Microsoft office advanced use with Excel formulas, pivot tables required.
- SAP skills are preferred.
- Strong influencing skills to use whilst training & challenging senior leaders within each geography/function.
- Detail oriented, well organized.
- Creating and managing new processes, ensuring these are followed compliantly through regular review and audit checks.
- Following and resolving open points.
- Highly developed planning, communication, negotiation, organizational and interpersonal skills.
- Strong ability to work collaboratively internally and externally with peers even in a remote environment.
- Flexibility to work out of the frame in a collaborative style with the whole team.
Our Benefits
We encourage you to make your well-being a priority. It’s important and so are you. Learn more about how we care at CSL.
About CSL
CSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza. Since our start in 1916, we have been driven by our promise to save lives through innovation. Learn more about CSL.
We want CSL to reflect the world around us
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL
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