Role: Manager Banking Advisers – Virtual
Business Unit: Business & Virtual Banking (CBW)
Location: Various
Reports to: Head of Business & Virtual Banking
Kia ora, nau mai ki te angitū nui ake
This is a fantastic opportunity for an experienced people leader to step into a pivotal role leading a high‑performing virtual team delivering exceptional onboarding and advice‑based conversations for customers who have completed their lending via Broker channels.
Mō te Tūranga | About the Role
As Manager Banking Advisers – Virtual, you will lead, coach and inspire your team of Banking Advisers and Senior Banking Advisers to deliver consistently strong, advice‑based onboarding conversations for customers. You will create an environment of excellence, collaboration and customer‑centricity, ensuring high standards of quality, pace and outcomes are embedded across the team.
In this role, you will actively support your team to operate confidently within Westpac’s policy, risk and compliance frameworks, while maintaining strong service standards and a positive customer experience. You will be accountable for performance management, workflow oversight and capability uplift, developing both technical expertise and interpersonal skills across the team.
You will play a key role in driving behaviours that lift customer satisfaction, NPS and VoC outcomes, while working closely with stakeholders across CB&W to ensure alignment to strategy and a seamless end‑to‑end customer journey. Continuous improvement will be central to your leadership approach, with a focus on digital optimisation, process improvement and ethical decision‑making in a virtual service environment.
Na tōu rourou | What will you bring?
Proven leadership experience (minimum 2+ years), ideally leading geographically dispersed teams
Strong knowledge of Westpac onboarding processes and product suite
Demonstrated coaching capability with a focus on both performance and development
Strong financial acumen, credit knowledge and understanding of regulatory frameworks
Analytical mindset with the ability to use data to drive insights and decisions
High ethical standards and a strong customer‑first mindset
He aha tēnei tūranga? | Why this role?
You’ll play a key role in shaping the virtual onboarding experience, building team capability, and strengthening customer trust — all while working in a supportive, values‑led environment.
Should you wish to have a confidential conversation, please contact Nanette (Nanette.van.blerk@westpac.co.nz) or if you would like to see the Job Description in full.
Your application will be treated in the strictest of confidence.
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
18 March 2026