Manager, Anti- Money Laundering (AML) Compliance, Consumer Monitoring and Investigation

Manager, Anti- Money Laundering (AML) Compliance, Consumer Monitoring and Investigation –Sydney, Australia

Do you have what it takes to help us realize our vision of becoming the world’s most accessible financial services company? Are you ready to offer up your skills to a worldwide company committed to making financial services accessible to people everywhere?

It’s time to join Western Union as a Manager, Anti-Money Laundering, Compliance.

Western Union powers your pursuit.

As the Manager of the Consumer Monitoring and Investigation Team (OCMI), you will be accountable for leading people management activities and playing a critical role in shaping and enforcing compliance standards.

You will contribute to the development, implementation, and enforcement of policies, procedures, and programs aimed at minimizing potential money laundering risk within the established strategies of FIU-OCMI (Financial Investigation Unit – Consumer Monitoring and Investigation).

The role is central to identifying and mitigating risks related to money laundering, terrorist financing, and fraud, ensuring Western Union operates with integrity and in full compliance with global regulatory requirements.

Role Responsibilities:

• Ensure adherence to APAC Anti-Money Laundering (AML) regulations and internal policies across multiple jurisdictions in Transaction Monitoring Program.
• Oversee identification, evaluation, and mitigation of financial crime risks, including monitoring high-risk transactions and implementing effective controls.
• Drive the creation and enhancement of AML frameworks, procedures, and standards to maintain regulatory compliance and operational efficiency.
• Manage complex investigations of suspicious activities, ensuring timely escalation and accurate reporting to relevant authorities.
• Partner with cross-functional teams – FIU, Legal, Operations, and Technology - to align compliance initiatives with business objectives.
• Act as a key liaison with regulators and external auditors, ensuring transparency and responsiveness during reviews and examinations.
• Mentor and guide compliance analysts, fostering a culture of accountability, continuous learning, and high performance.
• Utilize analytics and compliance tools to monitor trends, assess emerging risks, and recommend strategic improvements. Act as a subject matter expert to recommend risk rule changes and respond to emerging fraud patterns.

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Role Requirements:

• Bachelor's degree in Finance, Business Administration, Economics, or related field, with excellent communication skills and good business rapport.
• To be successful in this role you have at least 5 - 7 years of experience in the financial industry, ideally in AML Compliance, investigations or risk-based role within financial services.
• Understanding of appropriate Money Services Business regulatory requirements, and their effect on our business.
• Proven ability to make independent professional decision-making related to possible risks posed to Western Union.
• Analytical and problem-solving skills. Experience in project management and automation with proficiency in Microsoft Office and Power BI (preferred).
• You’ll also be expected to be able to express difficult issues in a straightforward and understandable manner, be analytically minded, and be comfortable in communicating with and presenting to senior management.

Core competencies include:

• Basic knowledge of applicable compliance issues and requirements; Basic understanding of payments products, services, and operations (or equivalent in other financial services organizations) - Basic knowledge of anti-money laundering and counter terrorist financing regulations and regulatory developments - Keeps abreast of changes in anti-money laundering and regulatory policies.
• Leadership - may need to provide leadership to a team of people charged with a task - able to work towards to effectively managing a future staff - Effective communicator on both an individual and group level, and both orally and written.
• Team player - Works effectively with others to identify and resolve issues - Effectively motivates them to achieve common goals. Build self confidence in others. - Shares information and keeps team.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Australia specific benefits include:

• Life / Accident Coverage
• Superannuation Plan
• Paid Time Offs
• Employee Wellness
• Global Recognition and Rewards Programs

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

01-09-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.