Inclusion at Bumble Inc.
Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.
In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).
The AI Support Experience Manager plays a key role in shaping the future of customer support by building, optimizing, and expanding our AI-driven support model. This role is responsible for managing the performance, workflow design, and continuous improvement of our AI support tools—ensuring they deliver efficient, high-quality experiences for our customers while reducing dependency on manual support.
Working closely with Product POCs, Support Operations leadership, and our AI platform’s customer success team, this person will ensure our AI tools evolve to meet business needs, integrate seamlessly into our support ecosystem, and continuously deflect lower-value work from human agents—enabling the team to focus on complex, relationship-driven interactions. This role requires hands-on experience managing and optimizing AI and CRM systems, particularly Sierra AI and Zendesk, to ensure seamless integration across customer support workflows.