Manager - Account Management

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

The Manager of Account Management is responsible for leading a team focused on delivering exceptional client experiences while managing a portfolio of strategic accounts. This role drives client satisfaction, retention, and growth through strong relationship management, operational excellence, and team leadership. The ideal candidate brings a balance of strategic thinking, people leadership, and a client-first mindset.

What Will You Do

• Lead and manage a portfolio of client accounts, serving as the primary point of accountability for relationship health, client satisfaction, and retention.
• Build and maintain executive-level client relationships while proactively addressing escalations and complex service needs.
• Develop and drive strategic account plans, including business reviews, growth initiatives, and risk mitigation strategies.
• Partner with Sales to identify expansion opportunities and support client retention and revenue growth.
• Ensure consistent delivery against SLAs/KPIs, leveraging data to monitor performance, identify trends, and drive continuous improvement.
• Lead operational excellence by identifying service gaps, optimizing processes, and implementing change initiatives.
• Collaborate cross-functionally to align priorities, remove barriers, and deliver seamless, client-centric solutions.
• Oversee client engagements, including leading key meetings and representing the organization as a trusted advisor.
• Manage, analyze, and report on team performance, staffing, and budget considerations.
• Escalate and resolve issues effectively, ensuring minimal client impact and long-term resolution.

What Are We Looking For

• Proven success managing client portfolios in a customer-facing, service-driven environment.
• Strong business acumen with the ability to balance client needs, operational priorities, and organizational goals.
• Demonstrated ability to manage complex client relationships, escalations, and high-stakes situations.
• Analytical mindset with the ability to interpret data, identify trends, and drive strategic decisions.
• Proactive, adaptable, and solutions-oriented with strong problem-solving capabilities.
• Experience in fleet management, leasing, or a service-intensive operational industry preferred.
• Experience leading hybrid/remote teams and managing multi-channel client interactions.
• Ability to travel on occasion as needed.

Education / Training

• Bachelor’s degree required.
• Proficiency with CRM platforms (e.g., Salesforce) and Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Familiarity with call center technologies and service platforms is a plus.
• Working knowledge of change management and process improvement methodologies preferred.

Communications and Leadership

• Strong people leader with experience coaching, mentoring, and developing high-performing teams.
• Ability to set clear expectations, drive accountability, and support employee growth and succession planning.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels, including senior leadership and clients.
• Skilled at building cross-functional relationships and aligning teams to deliver on client commitments.
• Champions a positive, inclusive, and performance-driven culture that fosters engagement and collaboration.
• Effective at navigating change, leading through ambiguity, and driving team alignment during transformation initiatives.

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Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $137,190.00 - $212,645.00 CAD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.