Manager Academic Assistance

Primary Location:

2550 Bending Branch Way, Allen, Texas, 75013

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.

Job Summary:

The manager of academic assistance is a key campus-based support service leader who administers the daily operations and provides leadership and managerial oversight for the Anthony Peterson Center for Academic Assistance (APCAA) and assigned departments. As the center serves a crucial role in facilitating student success, the manager supports students, faculty, and the administration by managing and overseeing personnel and assuring adequate staffing and center schedules.

Required Qualifications:

Essential Duties and Responsibilities

• Manage daily operations of the Center for Academic Assistance and assigned departments, creating a positive learning environment. Manage and develop center services to support student learning and success. Ensure availability of tutoring and other resources for appropriate student population, including on line as needed. Determine and implement policies and procedures of operations of the Center for Academic Assistance and assigned departments. Communicate and collaborate with the appropriate academic deans for the efficient functioning of the center.
• Recruit, interview, orient, supervise, and evaluate staff, including student assistants. Provide training for tutors in policies and procedures, tutoring techniques, subject-area concepts, and application of technology. Provide opportunities for professional development of tutors. Evaluate and manage performance of full-time employees if applicable.
• Develop, maintain, and manage all assigned full-time and part-time staff schedules. Coordinate any faculty tutoring service hours in the center. Ensure staff and schedules of assigned areas are sufficient to complete appointed projects and objectives. Evaluate schedules on an ongoing basis to ensure they meet student need, based on data. Submit recommended schedules to division offices.
• Elicit regular input from faculty about new methods of instruction, topics, or curriculum used in classes.
• Collaborate with faculty, tutors, and other campus divisions and groups to develop, produce, and schedule academic seminars each term.
• Remain up to date with learning center scholarship and pedagogy, as well as research operations at other centers in order to implement and maintain best practices.
• Assist the dean to develop and manage the budget for the center and assigned departments. Monitor and operate within the assigned budget.
• Oversee purchases and inventory of supplies and equipment. Schedule and ensure regular service and repair of all assigned equipment. Complete purchase order requisitions.
• Ensure hardware and software support is provided to the Center for Academic Assistance and assigned departments.
• Maintain a clean, safe, and organized area. Cooperate and communicate with the Technology Services Department to maintain computer equipment and software.
• Provide information to students, instructors, administrators, and members of the community about the Center for Academic Assistance and support services via marketing. Promote use of the.-center in all disciplines and areas of the college via various modes.
• Collaborate with leadership to support ongoing assessment of APCAA effectiveness by assisting with data collection and analysis, at least on a monthly basis, including center use and student outcomes.
• Collaborate with other APCAA managers to coordinate the policies and services provided by each center.
• Participate in ongoing strategic planning with administration and other center managers to pursue continuous improvement of APCAA operations, including the program review and continuous improvement planning process.

 
Supplemental Functions

• Perform other duties as assigned.
• Perform all duties and maintain all standards in accordance with college policies, procedures and Core Values.

 
Knowledge, Skills and Abilities

• Knowledge of CAA and staff scheduling
• Knowledge of Collin policies and state rules regarding full- and part-time staff
• Knowledge of the principles and practices of supervision
• Knowledge of best practices in learning centers
• Knowledge of APCAA and staff scheduling
• Knowledge of proper budget preparation and analysis
• Knowledge of purchasing procedures
• Knowledge of Collin College policies and procedures
• Organization and time management skills
• Computer skills
• Interpersonal skills
• Problem-solving skills
• Presentation skills
• Basic accounting skills
• Analytical skills
• Marketing and public relations skills
• Ability to work collaboratively with other managers and departments
• Ability to recruit, supervise, train, and assign work to personnel
• Ability to communicate effectively, both orally and in writing
• Ability to monitor and manage department budget
• Ability to collect, analyze, and present data in a professional manner
• Ability to work as part of a team as well as independently
• Ability to maintain confidentiality of records
• Ability to identify and correct areas needing improvement in operations of the center
• Ability to work in a diverse environment
• Ability to adapt to change

 
Physical Demands, Working Conditions and Physical Effort
Sedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Positions in this class typically require talking, hearing, seeing, grasping, standing, walking and repetitive motions. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required

Requirements
Master's degree in an related field from an accredited institution required.
Minimum two (2) years of related experience required.

Preferred

Four (4) years of related experience with at least one (1) year of supervisory experience

**This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.**

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.

Required & Preferred Qualifications (if applicable):

The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

***This is a Security Sensitive position. Therefore, candidates will be subject to a criminal background check.***

Compensation Type:

Salary

Employment Type:

Full time

Hiring Minimum

$65,420.00

Hiring Maximum

$78,504.00

Compensation is determined based on experience.

**Application submission deadline is 12am of the date listed.**

01/12/2026

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.