Management & Program Analyst - Information Systems Management

Management & Program Analyst - Information Systems Management

Department: Department of Veterans Affairs

Location(s): Salt Lake City, Utah, Seattle, Washington, Phoenix, Arizona, Los Angeles, California, San Francisco, California, Denver, Colorado, Washington, District of Columbia, Miami, Florida, Atlanta, Georgia, Chicago, Illinois, Indianapolis, Indiana, New Orleans, Louisiana, Boston, Massachusetts, Minneapolis, Minnesota, Kansas City, Missouri, Albuquerque, New Mexico, New York, New York, Oklahoma City, Oklahoma, Portland, Oregon, Austin, Texas

Salary Range: $125776 - $197200 Per Year

Job Summary: The Department of Veterans Affairs (VA) Office of Accountability and Whistleblower Protection (OAWP) was statutorily established by the VA Accountability and Whistleblower Protection Act of 2017. OAWP receives and investigates allegations of misconduct, poor performance, and whistleblower retaliation against VA senior leaders; and allegations of whistleblower retaliation against VA supervisors.

Major Duties:

• The analyst supports all matters pertaining to designing, defining and maintaining business processes and documentation for assigned areas within OAWP. In addition, the analyst gathers business requirements and translates business needs to system capabilities. Requirements are entered and maintained in the backlog, monitored for their execution for solution delivery and continuous improvement. The analyst completes end to end user testing to ensure data and system integrity of new and enhanced functionality. Provide recommendations on business process and workflow improvements. Ensure that the system promotes data integrity to produce correct and quality production of reports and dashboards. Designs, defines, and maintains business process definition and documentation (charter, process flow, etc.). Provides recommendations for improved business process workflows and communicates business process and strategy to stakeholders. Selects and defines process metrics. Identifies long-term process goals and immediate process objectives identify enterprise process-related issues and risks and develops plan of actions and milestones. Clarifies and consolidates requirements to build user stories and epics for tool configuration activities. Designs, develops, and recommends processes and measures, data collection techniques, data analysis methodology, and data integrity tools and systems. Analyzes data for emerging trends. Collaborates with stakeholders, focus groups and end-users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional requirements. Administers accounts, network rights, and access to the Customer Relationship Management (CRM) system. Completes end user testing to ensure system and data integrity of new and enhanced functionality. Identifies risks and issues and provides mitigation recommendations in line with OAWP mission and vision. Develops, identifies, and explains criteria for program evaluation and develops reports for distribution to key stakeholders and senior executive management. Collaborates with Office of Information Technology (OI&T) for program, system and contract support. Utilizes an Agile methodology and tools to capture business requirements, epics and stories utilizing a Kanban board for tracking. Provides guidance and assistance to stakeholders and customers in the development of metrics and measures to assess and improve organizational performance. Develops tracking and reporting mechanisms, conducts evaluations and analyses, and recommends workflow improvements for short-term and long-term action plans based on program assessments. Independently researches, compiles, and prepares draft responses to requests from internal and external entities, including Congressional responses. Prepares and coordinates the development of decision papers and briefs to OAWP leadership. Performs other related duties as assigned. Work Schedule: Required to work Monday through Friday with various tours available pending supervisory approval. May be subjected to change based on operational needs. Compressed/Flexible: May be authorized by supervisor Telework: Available - Ad Hoc telework (situational telework) as determined by the agency policy. Virtual: This is not a virtual position. Position Description/PD#: 140600 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required

Qualifications: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/20/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-13) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Lead the design, configuration, customization, and extension of enterprise case management and CRM solutions built on Microsoft Dynamics 365 and the Microsoft Power Platform (Power Apps, Power Automate, Power Pages), including business process design, documentation, and automation to enforce business rules. Serve as the core developer responsible for designing, configuring, and implementing at least 3 major production-deployed capabilities within a Dynamics 365/Dataverse environment and for leading or executing 10+ controlled production deployments using formal ALM practices. Provide advanced operational and production support for complex CRM and case-management systems, including system monitoring, incident triage and resolution, root cause analysis, and implementation of corrective and preventive actions in coordination with IT and security partners to ensure availability, performance, and compliance. Design and maintain business intelligence and analytics solutions using Power BI or equivalent tools, including data models, dashboards, and reports supporting leadership decision-making, performance monitoring, and program evaluation. Serve as a technical lead, senior developer, or product owner on Agile teams by gathering requirements; translating them into functional specifications, user stories, and acceptance criteria; managing backlogs in Jira or Azure DevOps; coordinating testing and QA; and overseeing releases. Develop integrated solutions connecting Dynamics 365 and Power Platform components with SharePoint, Azure services, data warehouses, and external systems using REST/JSON APIs and technologies such as C#, JavaScript/TypeScript, T-SQL, and Power Fx. Your resume must clearly describe how you meet these requirements. It must include detailed descriptions of your duties for each position, as well as hours worked per week, salary, and start/end dates (month/year) so that one (1) full year of specialized experience at the GS-13 level can be verified. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications: Possess 5 years of progressively responsible experience as a senior Dynamics 365/Dataverse developer, technical lead, or solution architect, delivering end-to-end design and implementation of complex case-management and CRM solutions, including Dynamics 365 portals and Power Pages. Extensive experience developing Dynamics 365 solutions and executing controlled production releases, including managed/unmanaged solution management, coordination across dev/test/pre-prod/prod environments, formal change control, release planning, rollback strategies, and alignment with organizational release waves and maintenance windows. Design, implement, and optimize Power Automate flows and related automations to enforce business logic, approvals, routing, notifications, data validation, and other rules in a scalable, supportable manner. Demonstrated advanced programming expertise using C#, JavaScript/TypeScript, T-SQL (or equivalent), Power Fx, Power Automate, REST/JSON APIs, and familiarity with PowerShell and Azure services. Proven ability to elicit and translate complex business requirements into functional specifications, user stories, and acceptance criteria, and to manage Agile backlogs using tools such as Jira or Azure DevOps from concept through production. Provide strong operational and incident-management support for production Dynamics 365/Power Platform environments, including intake and triage, root-cause analysis, defect resolution, vendor and OIT coordination, and ensuring security, performance, and policy compliance. Bring comprehensive experience in data, reporting, and analytics, including defining metrics, designing data models and integrations, and developing dashboards (e.g., Power BI) to drive system and process improvements. Demonstrate strong program-management, analytical, communication, and stakeholder-engagement skills, including documentation, risk and issue tracking, executive briefings, and facilitation across organizations. Operate as a trusted technical advisor, exercising sound judgment on sensitive, high-impact issues while supporting OAWP's accountability and whistleblower-protection mission. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required. Travel may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at: https://support-usahire.opm.gov/hc/en-us Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed. Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Click on this: https://www.usajobs.gov/Help/how-to/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

Application Deadline: 2026-01-20